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Toyota Highlander front bumper cover can loosen or fall off

NHTSA campaign 23V720000 · Reported 2023-10-26 · Toyota Motor Engineering & Manufacturing

medium How serious is it? About this label

Moderate — the danger is mainly to other drivers if the cover falls off in traffic, and the notice does not tell owners to stop driving, so keep an eye on the front bumper and get it checked.

What's wrong, in plain English

The cover over the lower front bumper can work loose, or come off completely, after even a minor bump during normal driving — a curb, a parking scrape, road debris. If the cover drops off while you are moving, it becomes an obstacle in the road for drivers behind you. How the Highlander drives, steers, and stops is not affected. Dealers will repair or replace the upper and lower front bumper covers as needed, at no cost. Letters were mailed in April 2024.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm campaign 23V720000 covers your Highlander.
2. Schedule the inspection with a Toyota dealer, or call Toyota customer service at 1-800-331-4331 (recall 23TB12/23TA12).
3. Have the bumper covers repaired or replaced as needed — the work is free of charge.

Affected vehicles (8)

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE:BODY:BUMPERS
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Safety risk
A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.