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Audi electric models: portable charging cable can overheat

NHTSA campaign 23V842000 · Reported 2023-12-13 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

An overheated outlet or charging cable can increase the risk of a fire. The notice does not tell owners to stop driving.

What's wrong, in plain English

These Audis came with a portable charging cable that plugs into a 220/240-volt outlet, the kind used for a large appliance. At the 100% charge setting, the cable can draw more electricity than some home outlets can handle, and the outlet or the cable can get dangerously hot. Overheating like this can start a fire. Audi says to stop using that cable for now and charge with the 110-volt cable or at a public charging station until you receive a free replacement.

What you should do

1. Stop using the 220/240-volt portable cable; use the 110-volt home cable or public chargers instead.
2. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
3. Call Audi customer service at 1-800-253-2834 (recalls 93U6 and 93U8) and have your dealer supply the free replacement cable.

Affected vehicles (10)

2019 Audi E-TRON
2020 Audi E-TRON
2020 Audi Q5
2021 Audi A7
2021 Audi E-TRON
2021 Audi Q5
2023 Audi Q5
2024 Audi Q4 E-TRON
2024 Audi Q5
2024 Audi RS E-TRON GT

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi electrical recalls: battery fire risk and sudden power loss · all 15 Audi recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Safety risk: An overheated outlet or charging cable can increase the risk of a fire.
Remedy: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.