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Audi Q5 and A7 plug-in hybrid batteries can overheat

NHTSA campaign 24V898000 · Reported 2024-11-27 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

An overheating high-voltage battery can cause a fire, so this is serious — the notice's main instruction is to stop charging the vehicle until the repair is done, rather than to stop driving.

What's wrong, in plain English

The large battery in these plug-in hybrid Audi Q5 and A7 models can overheat, which can start a fire. Until the fix is available, owners are told not to charge the vehicle. Volkswagen is also watching vehicle data online and contacting owners directly when needed. The final repair is new monitoring software installed by the dealer, free of charge; the notice also refers to replacing the battery. A newer recall has since replaced this one.

What you should do

1. Check your VIN at nhtsa.gov/recalls, and stop charging the vehicle in the meantime. 2. Call Volkswagen Audi customer service at 1-800-253-2834 (recall 93AA) or your Audi dealer. 3. Ask about the newer recall 25V080 that replaced this one, and book the free repair when the remedy is available.

Affected vehicles (1)

2023 Audi Q5

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi electrical recalls: battery fire risk and sudden power loss · all 15 Audi recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2023 Audi Q5 PHEV and 2022 Audi A7 PHEV vehicles. The high-voltage battery may overheat.
Safety risk: A high-voltage battery that overheats increases the risk of a fire.
Remedy: Dealers will install advanced diagnostic software as the final remedy, anticipated to be available in the second quarter of 2025. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. Owner notification letters were mailed May 1, 2025. Owners may contact Volkswagen Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall has been replaced by NHTSA recall number 25V080.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.