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Audi Q5 Hybrid Battery May Overheat And Catch Fire

NHTSA campaign 24V898000 · Reported Nov 27, 2024 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

An overheating high-voltage battery increases the risk of a fire in the vehicle. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V898000
Reported to NHTSA	Nov 27, 2024
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Electrical System:propulsion System:traction Battery
Vehicles covered	1 model/year combination, model years 2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain Audi Q5 and A7 plug-in hybrid vehicles have a high-voltage battery that may overheat. An overheating high-voltage battery increases the risk of a fire starting in the vehicle. This affects the battery that powers the vehicle's electric drive system.

What you should do

1. Check your VIN at nhtsa.gov/recalls. 2. Do not charge your vehicle until the final repair is available, as advised by Volkswagen/Audi. 3. Contact Audi customer service at 1-800-253-2834; the repair will be free once available.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V898000. More in how recalls work.

Affected vehicles (1)

2023 Audi Q5

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi Electrical System Recalls Include Battery Fires and Power Loss · all 16 Audi recalls in this area

Other Audi Q5 recalls

Apr 24, 2026Audi Q5, SQ5 Seat Belts May Not Restrainhigh
May 7, 2025Audi Q5 Cylinder Head Cover Screws Can Loosencritical
Feb 12, 2025Audi Q5 High-Voltage Battery May Overheatcritical
Apr 3, 2024Audi SUVs and A4 Allroad Risk Passenger Airbag Shutoffhigh
Dec 13, 2023Audi portable charging cables can overheat and cause firecritical
Oct 7, 2022Audi Q5, VW Atlas Engine Bearings May Failcritical

All 19 Q5 recalls

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2023 Audi Q5 PHEV and 2022 Audi A7 PHEV vehicles. The high-voltage battery may overheat.
Safety risk: A high-voltage battery that overheats increases the risk of a fire.
Remedy: Dealers will install advanced diagnostic software as the final remedy, anticipated to be available in the second quarter of 2025. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. Owner notification letters were mailed May 1, 2025. Owners may contact Volkswagen Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall has been replaced by NHTSA recall number 25V080.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.