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Ford Mustang instrument cluster may go dark while driving

NHTSA campaign 24V802000 · Reported 2024-10-25 · Ford Motor Company

medium How serious is it? About this label

Driving without a speedometer or warning lights raises your chance of a crash, but the notice does not tell owners to stop driving, so you can keep using the car until it is fixed.

What's wrong, in plain English

On some 2024 Ford Mustangs, the instrument panel behind the steering wheel may stay dark when you start the car, or go blank while you are driving. When that happens you cannot see how fast you are going, and you cannot see the warning lights that tell you something is wrong with the vehicle. The cause is in the cluster's software, and the fix is new software loaded by the dealer.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Mustang is covered.
2. Contact your Ford dealer, or Ford customer service at 1-866-436-7332 (recall 24C35), to schedule the software update.
3. The dealer updates the instrument cluster software free of charge.

Affected vehicles (1)

2024 Ford Mustang

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Ford hybrid batteries and power cables keep getting recalled? · all 39 Ford recalls in this area

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
Safety risk: An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.
Remedy: Dealers will update the instrument panel cluster software, free of charge. Owner notification letters were mailed on February 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C35.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.