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Ford EcoSport axle shafts can pull out, losing power

NHTSA campaign 25V126000 · Reported 2025-02-28 · Ford Motor Company

high How serious is it? About this label

Serious — losing power in traffic or having the car roll away can cause a crash or injury; the notice does not tell you to stop driving, but get it inspected quickly.

What's wrong, in plain English

On some EcoSports, the shafts that carry power from the transmission to the front wheels can slip out of place. If that happens while you are driving, the engine keeps running but the car stops pulling — you lose drive power, possibly in traffic. A disconnected shaft also means the car may roll away when parked unless the parking brake is set. A dealer will inspect both shafts and replace them if needed. Always set the parking brake until it is fixed.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your EcoSport is affected.
2. Call your Ford dealer or Ford customer service at 866-436-7332 and reference recall 25S12.
3. Have the half shafts inspected and replaced if needed — the repair is free — and always use the parking brake when you park.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 EcoSport vehicles. The front axle half shafts may disconnect from the transmission, which can result in a loss of drive power.
Safety risk
A loss of drive power increases the risk of a crash. In addition, a disconnected half shaft can result in a vehicle rollaway if the parking brake is not applied, increasing the risk of a crash or injury.
Remedy
Dealers will inspect and replace the half shafts as necessary, free of charge. Owner notification letters were mailed on May 29, 2025. Owners may contact Ford customer service at 866-436-7332. Ford's number for this recall is 25S12.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.