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Ford EcoSport and Transit Connect airbags may not inflate

NHTSA campaign 20V791000 · Reported 2020-12-17 · Ford Motor Company

high How serious is it? About this label

Serious — the airbag that is supposed to protect you may not work in a crash, raising the risk of injury, though the notice does not tell owners to stop driving.

What's wrong, in plain English

Some frontal airbags were built without part of the material that inflates them — the first-stage booster propellant and its sleeve are missing. Depending on the vehicle, it is the driver's airbag or the front passenger's airbag that is affected. An airbag missing that material will not inflate the way it is supposed to in a crash, so it will not protect the person sitting in that seat. These vehicles do not meet the federal crash protection standard.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see if your vehicle is included, or call Ford at 1-866-436-7332 and mention recall 20C26.
2. Contact a Ford dealer and schedule the replacement of the affected driver or passenger airbag module, which is free.
3. Everyone in the vehicle should keep wearing seat belts until the repair is complete.

Affected vehicles (3)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Summary
Ford Motor Company (Ford) is recalling certain 2020 EcoSport and 2019-2020 Transit Connect vehicles. Depending on the model, either the driver side or passenger side frontal air bag modules are missing the first-stage booster propellant and sleeve. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Safety risk
Air bag modules missing the first-stage booster propellant will not deploy as intended in a crash, increasing the risk of injury.
Remedy
Ford will notify owners, and dealers will replace the affected air bag module on either the driver or passenger side, free of charge. This recall began February 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C26.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.