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Infiniti Q50 Software Flaw Can Stall Engine

NHTSA campaign 17V476000 · Reported Jul 27, 2017 · Nissan North America, Inc.

high How serious is it? About this label

An engine that stalls while driving raises the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	17V476000
Reported to NHTSA	Jul 27, 2017
Manufacturer	Nissan North America, Inc.
Part affected	Fuel System, Gasoline:delivery:fuel Pump
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

These vehicles have a computer that controls the fuel pump, and it may have incorrect software installed. Because of this software error, the system may not correctly track how much fuel remains in the main tank, and it can let the fuel level get too low to keep supplying fuel to the engine. When that happens, the engine can stall while you are driving.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included. 2. Contact an Infiniti dealer, or call Infiniti customer service at 1-800-662-6200. 3. The software update is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 17V476000. More in how recalls work.

Affected vehicles (1)

2018 Infiniti Q50

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Infiniti Q50 recalls

Jun 21, 2024Infiniti Q50 and Q70 driveshaft can breakhigh
Aug 2, 2021Infiniti Q50, Q60 and QX80 rearview image may not displaymedium
May 27, 2021Nissan Murano and Infiniti Steering Parts May Crackhigh
Apr 4, 2021Infiniti Q50, Q60 Engine May Stall From Fuel Losshigh
Sep 12, 2019Nissan and Infiniti backup camera image can stay offmedium

Official notice

Component: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
Safety risk: An engine stall can increase the risk of a crash.
Remedy: Nissan will notify owners, and Infiniti dealers will reprogram the Fuel Pump Control Module (FPCM) with corrected software, free of charge. The recall began August 29, 2017. Owners may contact Infiniti customer service at 1-800-662-6200.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.