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Infiniti Q50 and Q70 driveshaft can break

NHTSA campaign 24V470000 · Reported 2024-06-21 · Nissan North America, Inc.

high How serious is it? About this label

Serious — you could lose power in traffic or have the car roll away, both of which can cause a crash; Infiniti has not told owners to stop driving, but get it fixed soon and always set the parking brake when you park.

What's wrong, in plain English

The driveshaft is the spinning bar that carries power from the transmission to the rear wheels. On these rear-wheel-drive cars it can weaken over time and snap. If it breaks while you are driving, the car can suddenly stop pulling even though the engine is still running. If it breaks while the car is parked, the car can roll away unless the parking brake is set. Dealers will replace the driveshaft free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your car is included.
2. Contact your Infiniti dealer, or Infiniti customer service at 1-800-662-6200 (recalls R24A5 and R24A7), to schedule the driveshaft replacement.
3. Use the parking brake every time you park until the free repair is done.

Affected vehicles (5)

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
POWER TRAIN:DRIVELINE:DRIVESHAFT
Summary
Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Safety risk
A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy
Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.