6 recalls covering model years 2018, 2019, 2021. To check whether your vehicle is affected, look up your 17-character VIN at nhtsa.gov/recalls — a recall may apply only to some vehicles of a given year.
The driveshaft is the spinning bar that carries power from the transmission to the rear wheels. On these rear-wheel-drive cars it can weaken over time and snap. If it breaks while you are driving, the car can suddenly stop pulling even though the engine is still running. If it breaks while the car is parked, the car can roll away unless the parking brake is set. Dealers will replace the driveshaft free of charge.
A software error can switch off the audio and video screen in the middle of the dashboard. When that screen is off, the backup camera picture does not appear after you shift into reverse, which federal rules require it to do. You lose your view of anything low or close behind the vehicle, such as a small child or a bicycle lying in the driveway. The fix is a free software update at the dealer; no parts need to be replaced.
Part of the front steering or the rear axle housing on these vehicles may be weaker than it should be, because it wasn't heat-treated correctly at the factory. If you hit something like a curb, that weak part can bend. Bending in the front can make you lose control of the steering. Bending in the back can let a wheel come off the vehicle. Either one can cause a crash.
The computer that controls the engine has a software problem on these cars. When it detects rapid acceleration, it can wrongly cut engine power and reduce the fuel going to the engine. Starved of fuel, the engine can stall. A dealer fixes this by reprogramming the engine computer with corrected software — nothing on the car has to be taken apart or replaced.
The backup camera and display settings can be adjusted so the rear view image no longer appears — and the system keeps that setting the next time you shift into reverse. That means the screen can stay blank when you back up and you cannot see what is behind the vehicle. Because of this, these vehicles do not meet the federal rear visibility rule. A dealer will update the camera settings software for free.
Certain Infiniti Q50 and Q60 cars with the 2.0-liter engine have the wrong software in the computer that runs the fuel pump. Because of it, the car may not pull the last of the gasoline out of the main tank, so the engine can stall while you are driving even though the gauge still shows fuel. Dealers reload the fuel pump computer with corrected software at no charge, and it is a fairly quick visit.
Complaints owners have filed with NHTSA about the Infiniti Q50. These are unverified reports; better-selling years collect more.
| Model year | Complaints | Crashes | Fires | Injuries |
|---|---|---|---|---|
| 2018 | 42 | 1 | 1 | 0 |
| 2019 | 30 | 3 | 0 | 0 |
| 2021 | 5 | 1 | 0 | 0 |
Recalls and complaint record for one model year at a time: