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Ram ProMaster Airbag Sensor May Fail

NHTSA campaign 17V712000 · Reported Nov 14, 2017 · Chrysler (FCA US LLC)

high How serious is it? About this label

A damaged sensor could affect deployment of the side airbags in a side-impact crash, increasing the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	17V712000
Reported to NHTSA	Nov 14, 2017
Manufacturer	Chrysler (FCA US LLC)
Part affected	AIR Bags:side/window
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Ram ProMaster vehicles were built using an incorrect rivet to attach the front door impact sensor. Because of this, the sensor housing may crack. If the sensor is damaged, it may not work correctly during certain side-impact crashes, which could affect whether the side airbags deploy as intended.

What you should do

1. Check your vehicle's VIN at nhtsa.gov/recalls to confirm it's included in this recall.
2. Contact a Chrysler dealer to schedule the free repair, or call Chrysler customer service at 1-800-853-1403.
3. Replacement of both front door impact sensors, with correct rivets, is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 17V712000. More in how recalls work.

Affected vehicles (1)

2018 RAM Promaster

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram Air Bag Recalls Involving Inflator Ruptures and Deployment · all 12 RAM recalls in this area

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All 26 Promaster recalls

Official notice

Component: AIR BAGS:SIDE/WINDOW
Summary: Chrysler (FCA US LLC) is recalling certain 2018 Ram ProMaster vehicles. An incorrect rivet may have been used to attach the front door impact sensor which can cause the sensor housing to fracture.
Safety risk: A fractured sensor could affect the deployment of the standard supplemental side airbags during certain side impact crashes, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace both front door impact pressure sensors, securing them with the correct rivets, free of charge. The recall began January 11 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T64.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.