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Ram ProMaster side airbag sensor may crack in doors

NHTSA campaign 17V712000 · Reported 2017-11-14 · Chrysler (FCA US LLC)

high How serious is it? About this label

Serious — a side airbag that does not deploy correctly can mean worse injuries in a side crash, though the notice does not tell owners to stop driving the van.

What's wrong, in plain English

The wrong rivet was used to attach the crash sensor inside each front door of these Ram ProMaster vans. Because of that, the sensor's housing can crack. That sensor is what tells the side airbags to inflate, so if it is broken the side airbags may not go off properly in a side-impact crash, leaving people less protected. The dealer will replace both front door sensors and attach them with the correct rivets.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is affected.
2. Contact a Ram dealer, or Chrysler customer service at 1-800-853-1403, and mention recall T64.
3. Schedule the free replacement of both front door impact sensors.

Affected vehicles (1)

2018 RAM Promaster

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram airbag recalls: inflators that rupture and airbags that don't deploy · all 12 RAM recalls in this area

Official notice

Component: AIR BAGS:SIDE/WINDOW
Summary: Chrysler (FCA US LLC) is recalling certain 2018 Ram ProMaster vehicles. An incorrect rivet may have been used to attach the front door impact sensor which can cause the sensor housing to fracture.
Safety risk: A fractured sensor could affect the deployment of the standard supplemental side airbags during certain side impact crashes, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace both front door impact pressure sensors, securing them with the correct rivets, free of charge. The recall began January 11 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T64.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.