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Ram ProMaster and Dodge Journey backup camera may fail

NHTSA campaign 25V552000 · Reported 2025-08-26 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

Moderately serious — a faulty rear image raises the risk of backing into someone or something, but the notice does not tell owners to stop driving.

What's wrong, in plain English

A tiny computer chip inside the backup camera can crack. When it does, the picture behind the vehicle may not show up properly on the screen as you reverse, so you could miss a person or object behind you. Chrysler will replace the camera at no cost, but the parts are not ready yet. The letter mailed September 30, 2025 is only a warning; a second letter with the actual fix is expected around July 2026.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered.
2. Watch for Chrysler's second letter, expected around July 2026, announcing that the replacement cameras are available.
3. When the parts are ready, book the free camera replacement with your dealer, or call Chrysler at 800-853-1403 (recall 59C).

Affected vehicles (5)

Who to contact

Dodge — official Dodge recall lookup

Customer service: 1-800-853-1403

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Safety risk
A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.