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Ram ProMaster, Dodge Journey backup camera may fail
medium How serious is it? About this label
The notice says a rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V552000 |
|---|---|
| Reported to NHTSA | Aug 26, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 5 model/year combinations, model years 2019–2021 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Cracks can develop in a microprocessor used by the rearview camera on these vehicles. When that happens, the camera's image may not display properly on the screen, so these vehicles do not meet the federal safety standard for rear visibility. Dealers will replace the rearview camera at no charge, though the replacement parts are not yet available. Interim letters warning owners of the issue were mailed starting September 30, 2025, and a second letter announcing the final remedy is expected around July 2026.
What you should do
2. Contact Chrysler customer service at 800-853-1403 (recall 59C); a follow-up letter with the final remedy is expected around July 2026.
3. The camera replacement will be free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V552000. More in how recalls work.
Affected vehicles (5)
Who to contact
Dodge — official Dodge recall lookup
Customer service: 1-800-853-1403
RAM — official RAM recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Dodge Backup Camera and Pedestrian Warning Recalls Explained for Owners · all 9 Dodge recalls in this area
- Why Is My RAM Backup Camera Image Missing or Lingering? · all 12 RAM recalls in this area
Other RAM Promaster recalls
- Sep 29, 2026Ram ProMaster Vans Risk Losing Power Steeringhigh
- Dec 17, 2025Wheelchair Restraints in Various Vehicles May Not Lockhigh
- Oct 23, 2025Ram ProMaster Radiator Fan Circuit May Overheathigh
- Oct 6, 2025Ram ProMaster Electric Vehicles Can Lose Drive Powerhigh
- May 21, 2025Ram ProMaster Rearview Camera May Not Displayhigh
- Jun 13, 2024Chrysler, Jeep, Ram Rearview Camera May Not Displayhigh
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
- Safety risk
- A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.