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Electric Ram ProMaster vans can lose drive power

NHTSA campaign 25V665000 · Reported 2025-10-06 · Chrysler (FCA US, LLC)

high How serious is it? About this label

Serious — an unexpected loss of power in traffic can cause a crash; the notice does not tell owners to stop driving, but schedule the repair quickly.

What's wrong, in plain English

This covers the battery electric versions of the ProMaster van. The software that controls the electric drive unit may not manage power to the wheels properly, and the van can lose drive power. If that happens while you are pulling into traffic, climbing a hill or merging onto a highway, the van may slow or stop moving when you expect it to go. Dealers will reload the software in several control computers and, if needed, replace the electric drive unit.

What you should do

1. Enter your VIN at nhtsa.gov/recalls (VINs became searchable there on October 16, 2025).
2. Contact your Ram dealer or Chrysler customer service at 800-853-1403 (recall 98C); owner letters were mailed October 30, 2025.
3. The dealer updates the control software and inspects or replaces the electric drive module, all free of charge.

Affected vehicles (2)

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION MOTOR:CONTROLLER:SOFTWARE
Summary
Chrysler (FCA US, LLC) is recalling certain 2024-2025 Ram ProMaster battery electric (BEV) vehicles. The electric drive module software may not effectively manage torque, which can result in a loss of drive power.
Safety risk
A loss of drive power increases the risk of a crash.
Remedy
Dealers will update the software for the motor control processor, battery processor control module, integrated dual charge module, and electric vehicle control unit. Additionally, dealers will inspect and replace the electric drive module, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed October 30, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 98C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 16, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.