Car Recall Tracker

Home › RAM › Promaster › 25V330000

Ram ProMaster backup camera image may not display

NHTSA campaign 25V330000 · Reported 2025-05-21 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

There is a real risk of backing into someone or something you cannot see, but nothing in the notice tells you to stop driving, so keep using the van while relying on mirrors and a walk-around before reversing.

What's wrong, in plain English

A software error in one of the van's control modules can stop the backup camera picture from appearing on the screen when you shift into reverse. Without that view you cannot see a child, a person, or an object right behind the van, and a large cargo van is already hard to see out of from the driver's seat. This also fails a federal rear visibility rule. Dealers will fix it with a free software update, and owner letters were mailed in June 2025.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your ProMaster is included in recall 40C.
2. Book the free software update at a Ram or Chrysler dealer; it is usually a short visit.
3. Call Chrysler customer service at 800-853-1403 if you have questions or need help finding a dealer.

Affected vehicles (3)

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.