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Ram ProMaster Rearview Camera May Not Display
high How serious is it? About this label
A rearview image that doesn't display reduces the driver's view of what's behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V330000 |
|---|---|
| Reported to NHTSA | May 21, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 3 model/year combinations, model years 2022–2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some Ram ProMaster vans have a software error in the security gateway module that can cause the rearview camera image to not display at all. This means the driver may not be able to see the view behind the vehicle when backing up. Dealers will update the security gateway module software to fix this, at no cost to owners. Chrysler has already begun mailing notification letters to owners about this issue.
What you should do
2. Contact a Chrysler dealer, or call Chrysler customer service at 800-853-1403.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V330000. More in how recalls work.
Affected vehicles (3)
Who to contact
RAM — official RAM recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Why Is My RAM Backup Camera Image Missing or Lingering? · all 12 RAM recalls in this area
Other RAM Promaster recalls
- Sep 29, 2026Ram ProMaster Vans Risk Losing Power Steeringhigh
- Dec 17, 2025Wheelchair Restraints in Various Vehicles May Not Lockhigh
- Oct 23, 2025Ram ProMaster Radiator Fan Circuit May Overheathigh
- Oct 6, 2025Ram ProMaster Electric Vehicles Can Lose Drive Powerhigh
- Aug 26, 2025Ram ProMaster, Dodge Journey backup camera may failmedium
- Jun 13, 2024Chrysler, Jeep, Ram Rearview Camera May Not Displayhigh
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Safety risk
- A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.