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Toyota and Lexus SUVs have wrong weight-limit labels

NHTSA campaign 17V831000 · Reported 2017-12-20 · Toyota Motor Engineering & Manufacturing

low How serious is it? About this label

An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

These trucks and SUVs left the factory with an incorrect sticker showing how much weight the vehicle can safely carry. The label itself does not break anything, but if you trust the wrong number you could put in too many people, too much cargo, or too heavy a load. An overloaded vehicle is harder to steer and stop and puts extra strain on the tires, which raises the chance of a crash. Toyota is mailing owners corrected labels free of charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is covered.
2. Watch for the corrected label in the mail, or call Toyota customer service at 1-800-331-4331 (recall H0Z; HLF for Lexus) if it has not arrived.
3. Apply the new label, or ask your dealer to — it costs nothing.

Affected vehicles (5)

Who to contact

Lexus — official Lexus recall lookup

Customer service: 1-800-255-3987

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT:OTHER:LABELS
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Safety risk
An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.
Remedy
Toyota will notify owners and provide them with corrected labels, free of charge. The recall began on January 23, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.