Dodge Journey, Ram Trucks Backup Camera May Fail
high How serious is it? About this label
A loss of the backup camera image while backing up can increase the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 18V398000 |
|---|---|
| Reported to NHTSA | Jun 14, 2018 |
| Manufacturer | Chrysler (FCA US LLC) |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 4 model/year combinations, model years 2018 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some Dodge Journey and Ram 1500, 2500, and 3500 vehicles may have a backup camera that loses its picture while the driver is backing up. This means the camera image can disappear from the screen right when the driver is relying on it to see what's behind the vehicle.
What you should do
2. Contact a dealer or Chrysler customer service at 1-800-853-1403 and reference recall U56.
3. The rearview mirror replacement is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V398000. More in how recalls work.
Affected vehicles (4)
Who to contact
Dodge — official Dodge recall lookup
Customer service: 1-800-853-1403
RAM — official RAM recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Dodge Backup Camera and Pedestrian Warning Recalls Explained for Owners · all 9 Dodge recalls in this area
- Why Is My RAM Backup Camera Image Missing or Lingering? · all 12 RAM recalls in this area
Other RAM 1500 recalls
- Jul 30, 2026Ram 1500 Rear Seat Belt Anchor Problemhigh
- Dec 1, 2025Ram 1500, 2500 and 3500 side airbag inflators may rupturehigh
- Nov 6, 2025Ram Trucks: Driver's Air Bag May Not Deployhigh
- Sep 11, 2025RAM 1500, 2500, 3500 Side Airbag Inflators May Rupturehigh
- May 8, 2025Ram 1500 Driver Air Bag May Not Deployhigh
- Jan 16, 2025Ram Trucks Side Airbag Inflator Can Rupturehigh
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
- Safety risk
- A loss of image in the rearview camera while backing up can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the rearview mirror, free of charge. The recall began August 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U56.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.