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Dodge Journey and Ram backup camera image may vanish

NHTSA campaign 18V398000 · Reported 2018-06-14 · Chrysler (FCA US LLC)

medium How serious is it? About this label

This is a moderate problem because losing the camera view while reversing raises the chance of a crash, and the notice does not say to stop driving.

What's wrong, in plain English

Chrysler is recalling certain 2018 Dodge Journey and Ram 1500, 2500 and 3500 vehicles. The backup camera picture can disappear from the screen while you are reversing, which means you could be backing up with no view of what is behind you. Because of this, the vehicles do not meet the federal rule for rear visibility. Dealers will replace the rearview mirror free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered by recall U56.
2. Contact your dealer, or Chrysler customer service at 1-800-853-1403, to schedule the repair.
3. Have the rearview mirror replaced at no cost, and use your mirrors and look over your shoulder when backing up until then.

Affected vehicles (4)

2018 Dodge Journey
2018 RAM 1500
2018 RAM 2500
2018 RAM 3500

Who to contact

Dodge — official Dodge recall lookup

Customer service: 1-800-853-1403

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does my Dodge backup camera or reverse alert fail? · all 8 Dodge recalls in this area
Why does my Ram backup camera screen go blank in reverse? · all 12 RAM recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety risk: A loss of image in the rearview camera while backing up can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the rearview mirror, free of charge. The recall began August 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U56.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.