Chrysler Pacifica axle shaft may come apart

NHTSA campaign 18V493000 · Reported 2018-07-26 · Chrysler (FCA US LLC)

high How serious is it? About this label

Serious, because a sudden loss of drive or an unexpected rollaway can cause a crash, and while the notice does not tell you to park the van, you should set the parking brake and get the free repair quickly.

What's wrong, in plain English

The front halfshafts, the shafts that carry engine power to the front wheels, may have been put together incorrectly at the factory, so a shaft may not be properly locked into its joint. If it comes apart, the van can suddenly lose power to the wheels while you are driving. It can also roll away on its own even when the shifter is in Park. Dealers will replace the affected halfshaft at no cost.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your van is part of recall U80.
2. Schedule the repair with a Chrysler dealer, or call Chrysler customer service at 1-800-853-1403.
3. Use the parking brake every time you park until the halfshaft is replaced; the repair is free.

Affected vehicles (1)

2018 Chrysler Pacifica

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chrysler power train recalls: park lock rods, transmissions and halfshafts · all 3 Chrysler recalls in this area

Official notice

Component: POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Summary: Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Safety risk: If the axle shaft disengages from the CV joint, the vehicle will have a loss of drive or allow the vehicle to move while in the "Park" position. Either condition may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the left or right halfshaft assembly, free of charge. The recall began September 18, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U80.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.