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Chrysler Pacifica wheelchair restraints may not lock properly
high How serious is it? About this label
A wheelchair that comes loose while the van is moving can injure the person riding in it; the notice does not restrict driving, but do not count on the restraints to hold a wheelchair until they have been inspected.
What's wrong, in plain English
These are Pacifica vans converted by Braun to carry a passenger in a wheelchair. The retractors — the devices that strap the wheelchair down to the floor — may fail to lock. When they do not lock, the wheelchair is not really held in place and can roll or shift while the van is moving. Braun and Q'Straint will inspect the retractors and replace any bad ones, free of charge. Owner letters were mailed in June 2026.
What you should do
2. Call Braun customer service at 1-800-488-0359 or Q'Straint at 1-800-987-9987 to arrange the inspection.
3. Have the retractors inspected and replaced as needed — there is no cost to you.
Affected vehicles (3)
Who to contact
Chrysler — official Chrysler recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Why do Chrysler wheelchair van restraints fail to lock the chair? · all 3 Chrysler recalls in this area
Official notice
- Component
- EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:CRITICAL FASTENERS
- Summary
- Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica vehicles. The retractors may not lock, preventing the wheelchair from being properly secured.
- Safety risk
- An unsecured wheelchair can move during transit, increasing the risk of injury.
- Remedy
- Braun will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed June 16, 2026. Owners may contact Braun's customer service at 1-800-488-0359 or Q'Straint's customer service at 1-800-987-9987.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.