Chrysler Pacifica: backup camera image may not appear

NHTSA campaign 26V327000 · Reported 2026-05-21 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

When you shift into reverse, the picture from the backup camera may not show up on the dashboard screen. This happens because of contamination inside the unit that processes the camera image, or because that unit was programmed wrong. Without that picture you cannot see people or objects directly behind the vehicle while backing up. The dealer will update the unit's software, or replace the unit if needed, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact your Chrysler dealer or Chrysler customer service at 800-853-1403 (recall 46D) for the free software update or module replacement.
3. Until it is fixed, turn and look behind you and use your mirrors every time you back up.

Affected vehicles (2)

2019 Chrysler Pacifica
2023 Chrysler Pacifica

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Is your Chrysler backup camera blank or stuck on screen? · all 5 Chrysler recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.