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Mercedes-Benz Metris Driveshaft Bolts Can Loosen and Fall Out

NHTSA campaign 18V497000 · Reported 2018-07-29 · Daimler Vans USA, LLC

high How serious is it? About this label

A driveshaft that separates means a sudden loss of drive and a real crash risk, so schedule the repair promptly; the notice does not order owners to park the van.

What's wrong, in plain English

The bolts that hold the driveshaft to the automatic transmission can work loose. The driveshaft is the spinning bar that carries power to the wheels. If the bolts fall out, the shaft can come apart and the van will stop driving. Dealers will replace the transmission flange the shaft bolts to, install new bolts, and clean the shaft seal, all free of charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your 2017-2018 Metris is affected.
2. Contact a Mercedes-Benz dealer or Daimler Vans USA customer service at 1-877-762-8267.
3. Schedule the flange and bolt replacement — there is no charge to you.

Affected vehicles (1)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:DRIVELINE:DRIVESHAFT
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Safety risk
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.