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Mercedes-Benz Metris Driveshaft Bolts May Loosen

NHTSA campaign 18V497000 · Reported Jul 29, 2018 · Daimler Vans USA, LLC

high How serious is it? About this label

If the driveshaft separates, the van loses the ability to drive, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	18V497000
Reported to NHTSA	Jul 29, 2018
Manufacturer	Daimler Vans USA, LLC
Part affected	Power Train:driveline:driveshaft
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On some Metris vans, the bolts that secure the driveshaft to the automatic transmission may loosen. If the bolts loosen and fall out, the driveshaft can separate from the transmission. Because the driveshaft carries power from the engine to the wheels, this separation would leave the van without drive power. This means you could be unable to keep driving the vehicle.

What you should do

1. Check the VIN at nhtsa.gov/recalls to see if your van is included.
2. Contact Daimler Vans USA (DVUSA) customer service at 1-877-762-8267 to schedule a dealer appointment.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V497000. More in how recalls work.

Affected vehicles (1)

2018 Mercedes-Benz Metris

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Power Train Recalls Involving Rollaway and Lost Drive · all 5 Mercedes-Benz recalls in this area

Other Mercedes-Benz Metris recalls

Jul 7, 2022Metris Vans Have Incorrect Tire Load Labelshigh
Mar 8, 2022Mercedes Metris Fuel Hose Connection May Leakcritical
Feb 22, 2022Mercedes-Benz Metris Rearview Camera May Freezemedium
Feb 8, 2022Mercedes-Benz Metris Brake Fluid Reservoir May Detachhigh
Feb 5, 2021Mercedes-Benz vans may send wrong location in emergency callmedium
Oct 8, 2019Mercedes-Benz Metris Battery Cover Missing, Fire Riskcritical

All 10 Metris recalls

Official notice

Component: POWER TRAIN:DRIVELINE:DRIVESHAFT
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Safety risk: If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.