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10 recalls covering model years 2018. To check whether your vehicle is affected, look up your 17-character VIN at nhtsa.gov/recalls — a recall may apply only to some vehicles of a given year.
Certain 2016 through 2018 Mercedes-Benz Metris vans have labels showing the wrong number for how much total weight the tires can safely carry. Owners who follow that label could load the van heavier than the tires can handle without realizing it. Federal rules require this tire and loading information to be correct, and these vans do not meet that rule. Some vans may also have the wrong tires installed.
On some 2017-2022 Mercedes-Benz Metris vans, the upper and lower fuel hoses may not be attached securely where they connect to the engine. A loose connection can let gasoline leak out. If that leaking fuel reaches something hot or a spark, it can start a fire. Dealers will inspect the fuel hose connections and repair them, replacing the clamps and the fuel hose itself if that is needed. Owner letters were mailed May 5, 2022.
A defective memory chip in the backup camera on some 2015-2018 Mercedes-Benz Metris vans can make the picture on your screen freeze. When that happens, the screen shows an old still image instead of what is actually behind you right now, so a person, a child, or another car could be there and you would not see it. The dealer replaces the camera at no charge to you.
On some 2016-2021 Mercedes-Benz Metris vans, the tank that holds the brake fluid may not have been mounted correctly. If the mounting is wrong, the tank can work loose and detach from where it belongs. Brake fluid can then leak out, and without enough fluid the brakes may not work the way they should when you press the pedal. Dealers will inspect how the tank is mounted and repair it if needed.
These vans have an automatic emergency call system that dials for help after a crash and tells responders where you are. A software problem in the van's communication unit can send the wrong location. If you crash and cannot call for help yourself, ambulances and police could be sent to the wrong place, delaying the help you need. Everything else about the van works normally. A dealer will load corrected software at no cost.
There is a backup battery in a compartment under the front passenger seat. On these vans the compartment was built without its own cover, so the battery can be left exposed when the seat is slid forward. If something metal — a coin, a tool, a paper clip — falls into the opening and touches the battery terminals, it can cause an electrical short. That short can start a fire inside the van.
These vans left the plant without the final quality check that makes sure safety-related parts and bolts were properly installed and tightened. Because that inspection was skipped, nobody knows for certain whether something is loose. A loose safety part could fail while you are driving and lead to a crash or injury. Mercedes will have these vans brought back to the reassembly plant for a full inspection, and anything found wrong will be corrected free of charge.
A sensor inside the electric power steering unit may have been built incorrectly. If it acts up, the power steering assist can switch off while you are driving. Without that assist, the steering wheel takes much more effort to turn, which is hard to handle if it happens suddenly or during a turn. There is no warning before it happens. Your dealer will replace the steering unit at no charge to you.
These vans were put back together at the plant and then shipped out without the final quality check. That check is where someone goes over the safety-related parts and bolted connections to make sure everything is properly assembled and tight. Because it was skipped, nobody knows whether something on your van is loose. Mercedes cannot point to one specific part — the concern is that any safety part might not have been verified.
The bolts that hold the driveshaft to the automatic transmission can work loose. The driveshaft is the spinning bar that carries power to the wheels. If the bolts fall out, the shaft can come apart and the van will stop driving. Dealers will replace the transmission flange the shaft bolts to, install new bolts, and clean the shaft seal, all free of charge.
Complaints owners have filed with NHTSA about the Mercedes-Benz Metris. These are unverified reports; better-selling years collect more.
| Model year | Complaints | Crashes | Fires | Injuries |
|---|---|---|---|---|
| 2018 | 28 | 0 | 0 | 0 |
Recalls and complaint record for one model year at a time: