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Mercedes-Benz Metris Rearview Camera May Freeze

NHTSA campaign 22V099000 · Reported Feb 22, 2022 · Daimler Vans USA, LLC

medium How serious is it? About this label

A frozen rearview image no longer shows the live view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	22V099000
Reported to NHTSA	Feb 22, 2022
Manufacturer	Daimler Vans USA, LLC
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

The rearview camera in these vans has a defective memory chip that can make the backup screen freeze. When that happens, the picture stays stuck on an old image instead of showing what is actually behind the vehicle right now. That means a driver backing up could be looking at a screen that no longer matches what's really there.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact a dealer, or call DVUSA customer service at 1-877-762-8267.
3. The rearview camera will be replaced for free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V099000. More in how recalls work.

Affected vehicles (1)

2018 Mercedes-Benz Metris

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Backup Camera Recalls Cover Missing Images and Frozen Displays · all 6 Mercedes-Benz recalls in this area

Other Mercedes-Benz Metris recalls

Jul 7, 2022Metris Vans Have Incorrect Tire Load Labelshigh
Mar 8, 2022Mercedes Metris Fuel Hose Connection May Leakcritical
Feb 8, 2022Mercedes-Benz Metris Brake Fluid Reservoir May Detachhigh
Feb 5, 2021Mercedes-Benz vans may send wrong location in emergency callmedium
Oct 8, 2019Mercedes-Benz Metris Battery Cover Missing, Fire Riskcritical
Oct 2, 2019Mercedes Sprinter and Metris Vans Skipped Final Inspectionhigh

All 10 Metris recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Safety risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.