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Mercedes-Benz Metris backup camera image can freeze onscreen

NHTSA campaign 22V099000 · Reported 2022-02-22 · Daimler Vans USA, LLC

medium How serious is it? About this label

This raises the risk of backing into someone or something, but the notice does not tell owners to stop driving, so you can keep driving as long as you turn around and check your mirrors instead of trusting the screen.

What's wrong, in plain English

A defective memory chip in the backup camera on some 2015-2018 Mercedes-Benz Metris vans can make the picture on your screen freeze. When that happens, the screen shows an old still image instead of what is actually behind you right now, so a person, a child, or another car could be there and you would not see it. The dealer replaces the camera at no charge to you.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is covered.
2. Contact your Mercedes-Benz dealer, or Daimler Vans USA at 1-877-762-8267 (recall VS2RU54KAM), to schedule the camera replacement.
3. Get the free camera replacement, and until then back up using mirrors and by looking over your shoulder.

Affected vehicles (1)

2018 Mercedes-Benz Metris

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz backup camera recalls: blank, frozen and delayed rear images · all 6 Mercedes-Benz recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Safety risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.