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Mercedes-Benz Metris Battery Cover Missing, Fire Risk

NHTSA campaign 19V715000 · Reported Oct 8, 2019 · Daimler Vans USA, LLC

critical How serious is it? About this label

An electrical short from an exposed battery terminal increases the risk of a fire. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V715000
Reported to NHTSA	Oct 8, 2019
Manufacturer	Daimler Vans USA, LLC
Part affected	Electrical System:12v/24v/48v Battery
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans USA is recalling certain 2016-2019 Mercedes-Benz Metris vans because the backup battery compartment under the front passenger seat may not have its own cover. This can leave the battery terminals exposed when the seat is moved forward. If a conductive object, such as metal, falls into the opening and touches the terminals, it can cause an electrical short.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Metris is affected.
2. Contact a Mercedes-Benz dealer, or call Daimler Vans USA customer service at 1-877-762-8267, to have the battery compartment cover installed.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V715000. More in how recalls work.

Affected vehicles (1)

2018 Mercedes-Benz Metris

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area

Other Mercedes-Benz Metris recalls

Jul 7, 2022Metris Vans Have Incorrect Tire Load Labelshigh
Mar 8, 2022Mercedes Metris Fuel Hose Connection May Leakcritical
Feb 22, 2022Mercedes-Benz Metris Rearview Camera May Freezemedium
Feb 8, 2022Mercedes-Benz Metris Brake Fluid Reservoir May Detachhigh
Feb 5, 2021Mercedes-Benz vans may send wrong location in emergency callmedium
Oct 2, 2019Mercedes Sprinter and Metris Vans Skipped Final Inspectionhigh

All 10 Metris recalls

Official notice

Component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Safety risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.