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Mercedes-Benz vans may send wrong location in emergency call

NHTSA campaign 21V055000 · Reported Feb 5, 2021 · Daimler Vans USA, LLC

medium How serious is it? About this label

If the emergency call system fails, responders may be sent to the wrong place, which raises the risk of injury after a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V055000
Reported to NHTSA	Feb 5, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Electrical System:software
Vehicles covered	5 model/year combinations, model years 2018–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans USA is recalling certain Mercedes-Benz Metris and Sprinter vans. Because of the way the software in the communication module was designed, the automatic emergency call system may not send the correct location of the vehicle if the vehicle is in a crash. Dealers will update the software in the communication module for the automatic emergency call system, and the recall began in May 2021.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Contact a Mercedes-Benz dealer, or Daimler Vans USA customer service at 1-877-762-8267 (recall number VSXHERMPOS), to have the software updated.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V055000. More in how recalls work.

Affected vehicles (5)

2018 Mercedes-Benz Metris
2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: ELECTRICAL SYSTEM:SOFTWARE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.