Lincoln Nautilus lane assist may miss hands-off driver

NHTSA campaign 19V031000 · Reported 2019-01-14 · Ford Motor Company

medium How serious is it? About this label

Moderate: the car drives normally, but if you rely on the lane system without your hands on the wheel, your inattention can raise the risk of a crash — keep your hands on the wheel until it is fixed.

What's wrong, in plain English

This vehicle has a system that helps keep the car centered in its lane. It is supposed to notice when you take your hands off the wheel for too long and then stop helping. On these cars it may not notice, so it can keep steering for you while you are not paying attention to the road. Ford's fix is new software for the power steering computer, loaded by the dealer at no cost to you.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Nautilus is included. 2. Call your Lincoln dealer, or Ford customer service at 1-866-436-7332, and ask for recall 19S02. 3. Have the steering software updated — the repair is free.

Affected vehicles (1)

2019 Lincoln Nautilus

Who to contact

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: LANE DEPARTURE: LANE KEEP: STEERING ASSIST
Summary: Ford Motor Company (Ford) is recalling certain 2019 Lincoln Nautilus vehicles. The Lane Center Assist system may not adequately detect if a driver has their hands off the steering wheel for a prolonged period of time.
Safety risk: If the system remains active despite the driver not having their hands on the wheel, the driver's inattention may increase the risk of crash.
Remedy: Ford has notified owners, and dealers will update the Power Steering Control Module software, free of charge. The recall began on January 25, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S02.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.