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Ford Transit and Ram ProMaster foldaway seats may unlatch

NHTSA campaign 19V333000 · Reported 2019-04-29 · New England Wheels

medium How serious is it? About this label

In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

These vans were modified with Freedman Go-ES Foldaway seats, which fold up out of the way and then swing back down for passengers. When the seat cushion is swung back down into the upright seating position, it may not lock securely. Under a heavy load — such as a crash or a hard, sudden stop — the seat back can shift instead of holding firm. Freedman will repair the foldaway seats at no cost.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Call Freedman customer service at 1-800-443-4540, or New England Wheels at 1-800-886-9247, to arrange the seat repair.
3. Have the foldaway seats fixed — the repair is free.

Affected vehicles (3)

2018 Ford Transit
2018 RAM Promaster
2019 RAM Promaster

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford seat recalls: loose seat backs and foldaway van seats · all 21 Ford recalls in this area
Do Ram ProMaster and Ram 1500 seats have a recall? · all 4 RAM recalls in this area

Official notice

Component: SEATS
Summary: New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Safety risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.