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Modified Ford Transit and Ram ProMaster seats may not lock

NHTSA campaign 19V333000 · Reported Apr 29, 2019 · New England Wheels

medium How serious is it? About this label

In a crash, a seat back that moves increases the risk of injury to the person sitting in it. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V333000
Reported to NHTSA	Apr 29, 2019
Manufacturer	New England Wheels
Part affected	Seats
Vehicles covered	3 model/year combinations, model years 2018–2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

New England Wheels is recalling certain Ford Transit and Ram ProMaster 2500 and 3500 vans that were modified with Freedman Go-ES Foldaway seats. When the back seat cushion is turned up from its stowed position into the upright position, it may not stay locked in place when weight pushes on it, such as in a crash or a sudden stop. Owners have been notified and told to contact Freedman, which will repair the foldaway seats at no charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your van is covered. 2. Contact Freedman customer service at 1-800-443-4540 to arrange the seat repair; you can also reach New England Wheels at 1-800-886-9247. 3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V333000. More in how recalls work.

Affected vehicles (3)

2018 Ford Transit
2018 RAM Promaster
2019 RAM Promaster

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Seat Recalls Involving Unlocked Seatbacks and Unexpected Movement · all 21 Ford recalls in this area
RAM Seat Recalls Cover Passenger Sensors and Foldaway Seat Locks · all 4 RAM recalls in this area

Other RAM Promaster recalls

Sep 29, 2026Ram ProMaster Vans Risk Losing Power Steeringhigh
Dec 17, 2025Wheelchair Restraints in Various Vehicles May Not Lockhigh
Oct 23, 2025Ram ProMaster Radiator Fan Circuit May Overheathigh
Oct 6, 2025Ram ProMaster Electric Vehicles Can Lose Drive Powerhigh
Aug 26, 2025Ram ProMaster, Dodge Journey backup camera may failmedium
May 21, 2025Ram ProMaster Rearview Camera May Not Displayhigh

All 26 Promaster recalls

Official notice

Component: SEATS
Summary: New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Safety risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.