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Mercedes-Benz Metris May Lose Power Steering

NHTSA campaign 19V489000 · Reported Jun 25, 2019 · Daimler Vans USA, LLC

high How serious is it? About this label

An unexpected loss of power steering assist can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V489000
Reported to NHTSA	Jun 25, 2019
Manufacturer	Daimler Vans USA, LLC
Part affected	Steering
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Mercedes-Benz Metris vans have an internal sensor inside the electric power steering system that may not have been manufactured correctly. This manufacturing problem could cause the electric power steering assist to shut off unexpectedly while the vehicle is being driven. When that happens, the driver may suddenly lose the extra assist that the power steering system normally provides while steering the vehicle.

What you should do

1. Check your VIN at nhtsa.gov/recalls. 2. Contact a Metris dealer, or call DVUSA customer service at 1-877-762-8267. 3. Dealers will replace the steering unit, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V489000. More in how recalls work.

Affected vehicles (1)

2018 Mercedes-Benz Metris

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Steering Recalls Cover Loose Connections and Lost Assist · all 8 Mercedes-Benz recalls in this area

Other Mercedes-Benz Metris recalls

Jul 7, 2022Metris Vans Have Incorrect Tire Load Labelshigh
Mar 8, 2022Mercedes Metris Fuel Hose Connection May Leakcritical
Feb 22, 2022Mercedes-Benz Metris Rearview Camera May Freezemedium
Feb 8, 2022Mercedes-Benz Metris Brake Fluid Reservoir May Detachhigh
Feb 5, 2021Mercedes-Benz vans may send wrong location in emergency callmedium
Oct 8, 2019Mercedes-Benz Metris Battery Cover Missing, Fire Riskcritical

All 10 Metris recalls

Official notice

Component: STEERING
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Safety risk: An unexpected loss of power steering assist can increase the risk of crash.
Remedy: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.