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Toyota Sienna Modified by Braun: Steering Shaft May Fracture

NHTSA campaign 19V532000 · Reported Jul 16, 2019 · Braun Corporation

critical How serious is it? About this label

If the steering shaft extension completely fractures, it can cause a loss of steering, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V532000
Reported to NHTSA	Jul 16, 2019
Manufacturer	Braun Corporation
Part affected	Steering
Vehicles covered	3 model/year combinations, model years 2018–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

These are Toyota Sienna vehicles that were modified by Braun Corporation. Extensions added to the steering shaft as part of that modification may have been manufactured incorrectly. Because of this manufacturing problem, the steering shaft extensions could fracture, meaning they could crack or break apart instead of staying intact as they should. This could happen at the extension added to the original steering shaft.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact Braun Corporation customer service at 1-800-488-0359 to schedule repair.
3. The repair (replacing the steering shaft extensions) is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V532000. More in how recalls work.

Affected vehicles (3)

2018 Toyota Sienna
2019 Toyota Sienna
2020 Toyota Sienna

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Toyota Steering Recalls Cover Assist Loss, Shaft Fractures, and Airbags · all 9 Toyota recalls in this area

Other Toyota Sienna recalls

Nov 4, 2020Toyota and Lexus fuel pumps may fail, stalling enginehigh
Jan 13, 2020Toyota, Lexus fuel pump may fail, stall enginehigh
Jul 25, 2019Toyota Sienna Wheelchair Van Brake Hose Problemhigh
Jun 28, 2019Toyota Floor Mat Label May Be Wronglow
Jun 4, 2019Toyota Sienna Mobility Vans May Lose Brake Powerhigh
Apr 23, 2019Toyota Sienna Door Weld May Affect Air Bagscritical

All 9 Sienna recalls

Official notice

Component: STEERING
Summary: Braun Corporation (Braun) is recalling certain modified 2017-2020 Toyota Sienna vehicles. The steering shaft extensions may have been improperly manufactured, possibly causing the extensions to fracture.
Safety risk: If the steering shaft extension completely fractures, it can cause a loss of steering, increasing the risk of a crash.
Remedy: Braun has notified owners, and dealers will replace the steering shaft extensions, free of charge. The recall began July 25, 2019. Owners may contact Braun customer service at 1-800-488-0359.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.