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Modified Toyota Sienna steering extensions may crack and break

NHTSA campaign 19V532000 · Reported 2019-07-16 · Braun Corporation

high How serious is it? About this label

This is very serious, because a broken extension means you lose steering entirely and could crash, so have it fixed right away rather than putting off the appointment.

What's wrong, in plain English

These are Toyota Sienna vans that were modified by the Braun Corporation. The steering shaft extension — a piece that connects your steering wheel to the rest of the steering system — may have been built incorrectly and can crack. If it cracks all the way through, the steering wheel can stop turning the wheels. Braun has already contacted owners, and dealers will put in new steering shaft extensions at no cost to you.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is covered.
2. Contact Braun customer service at 1-800-488-0359 or your Braun dealer to schedule the work.
3. Have the steering shaft extensions replaced — the repair is free.

Affected vehicles (3)

2018 Toyota Sienna
2019 Toyota Sienna
2020 Toyota Sienna

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

What steering problems are Toyota vehicles being recalled for? · all 9 Toyota recalls in this area

Official notice

Component: STEERING
Summary: Braun Corporation (Braun) is recalling certain modified 2017-2020 Toyota Sienna vehicles. The steering shaft extensions may have been improperly manufactured, possibly causing the extensions to fracture.
Safety risk: If the steering shaft extension completely fractures, it can cause a loss of steering, increasing the risk of a crash.
Remedy: Braun has notified owners, and dealers will replace the steering shaft extensions, free of charge. The recall began July 25, 2019. Owners may contact Braun customer service at 1-800-488-0359.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.