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Toyota Sienna wheelchair vans: rear brake hoses may rub

NHTSA campaign 19V553000 · Reported 2019-07-25 · Vantage Mobility International, LLC

high How serious is it? About this label

A failed brake hose means reduced braking and possible loss of control, so this is serious; the notice does not say to stop driving, but treat it as urgent and get the free repair quickly.

What's wrong, in plain English

These are Sienna vans that were converted for wheelchair use by AMS/Vantage. The rubber brake hoses going to the rear wheels may be too short, so they rub against a metal arm in the rear suspension every time the van moves. Over time the rubbing can wear through a hose and cause it to fail. If that happens you lose part of your braking, it takes longer to stop, and the van can be harder to control.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your van is part of recall 19V553000.
2. Call Vantage Mobility International customer service at 1-800-488-9082 to find a dealer that can do the work.
3. Have the new rear brake hoses installed — parts and labor are free.

Affected vehicles (1)

2018 Toyota Sienna

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Toyota brakes keep getting recalled for lost stopping power? · all 8 Toyota recalls in this area

Official notice

Component: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Summary: Vantage Mobility International, LLC (Vantage) is recalling certain 2012-2018 AMS Genesis wheelchair vans, built on a Toyota Sienna vehicles. The rubber brake hoses that attach to the rear wheel assembly may be too short, causing them to rub against the rear axle trailing arm.
Safety risk: The contact may cause failure of the rear brake hoses, resulting in a loss of vehicle control and reduced braking ability, increasing the risk of a crash.
Remedy: Vantage will notify owners, and dealers will install a set of rear brake hoses that will provide the proper clearance, free of charge. The recall began December 16, 2019. Owners may contact Vantage customer service at 1-800-488-9082.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.