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Toyota Sienna Wheelchair Van Brake Hose Problem

NHTSA campaign 19V553000 · Reported Jul 25, 2019 · Vantage Mobility International, LLC

high How serious is it? About this label

A worn or failed brake hose can lead to a loss of vehicle control and reduced braking ability, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V553000
Reported to NHTSA	Jul 25, 2019
Manufacturer	Vantage Mobility International, LLC
Part affected	Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain wheelchair-accessible vans built on the Toyota Sienna and sold as AMS Genesis models may have rubber brake hoses at the rear wheels that are too short. Because the hoses are too short, they can rub against a part of the rear axle called the trailing arm. Over time, this rubbing can wear against the material of the brake hose itself.

What you should do

1. Check your VIN at nhtsa.gov/recalls. 2. Contact Vantage customer service at 1-800-488-9082. 3. Dealers will install a set of rear brake hoses with proper clearance, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V553000. More in how recalls work.

Affected vehicles (1)

2018 Toyota Sienna

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Toyota Brake Recalls Cover Assist Loss, Leaks, and Parking Brakes · all 8 Toyota recalls in this area

Other Toyota Sienna recalls

Nov 4, 2020Toyota and Lexus fuel pumps may fail, stalling enginehigh
Jan 13, 2020Toyota, Lexus fuel pump may fail, stall enginehigh
Jul 16, 2019Toyota Sienna Modified by Braun: Steering Shaft May Fracturecritical
Jun 28, 2019Toyota Floor Mat Label May Be Wronglow
Jun 4, 2019Toyota Sienna Mobility Vans May Lose Brake Powerhigh
Apr 23, 2019Toyota Sienna Door Weld May Affect Air Bagscritical

All 9 Sienna recalls

Official notice

Component: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Summary: Vantage Mobility International, LLC (Vantage) is recalling certain 2012-2018 AMS Genesis wheelchair vans, built on a Toyota Sienna vehicles. The rubber brake hoses that attach to the rear wheel assembly may be too short, causing them to rub against the rear axle trailing arm.
Safety risk: The contact may cause failure of the rear brake hoses, resulting in a loss of vehicle control and reduced braking ability, increasing the risk of a crash.
Remedy: Vantage will notify owners, and dealers will install a set of rear brake hoses that will provide the proper clearance, free of charge. The recall began December 16, 2019. Owners may contact Vantage customer service at 1-800-488-9082.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.