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Mercedes Sprinter and Metris Vans Skipped Final Inspection
high How serious is it? About this label
Failure to identify loose safety-related parts can increase the risk of crash and injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 19V693000 |
|---|---|
| Reported to NHTSA | Oct 2, 2019 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Unknown OR Other |
| Vehicles covered | 6 model/year combinations, model years 2018–2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some Sprinter and Metris vans left the reassembly plant without a final quality inspection of safety-related parts and bolt connections. Because that inspection was skipped, some parts or bolts may not have been properly checked before the vehicle was delivered, creating unknown safety risks.
What you should do
2. Contact Daimler Vans USA customer service at 1-877-762-8267.
3. The inspection and any needed repair are free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V693000. More in how recalls work.
Affected vehicles (6)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
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- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- UNKNOWN OR OTHER
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Safety risk
- Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy
- DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.