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Mercedes-Benz Sprinter and Metris vans skipped final safety inspection

NHTSA campaign 19V693000 · Reported 2019-10-02 · Daimler Vans USA, LLC

high How serious is it? About this label

Potentially serious because the specific problem is unknown, but the notice does not tell owners to park the van; arrange the inspection promptly.

What's wrong, in plain English

These vans left the plant without the final quality check that makes sure safety-related parts and bolts were properly installed and tightened. Because that inspection was skipped, nobody knows for certain whether something is loose. A loose safety part could fail while you are driving and lead to a crash or injury. Mercedes will have these vans brought back to the reassembly plant for a full inspection, and anything found wrong will be corrected free of charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is part of this recall.
2. Contact Daimler Vans USA at 1-877-762-8267 or your dealer about recall VSX566ZP25 to arrange the return and inspection.
3. Have the full inspection and any needed corrections done at no charge.

Affected vehicles (6)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
UNKNOWN OR OTHER
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Safety risk
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.