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Mercedes-Benz Sprinter Driveshaft Connection May Loosen

NHTSA campaign 23V874000 · Reported Dec 21, 2023 · Daimler Vans USA, LLC

critical How serious is it? About this label

A loosened connection can reduce your control of the vehicle, increasing the risk of a crash. If the propeller shaft damages the fuel tank in a crash, it can cause a fuel leak and increase the risk of a fire. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V874000
Reported to NHTSA	Dec 21, 2023
Manufacturer	Daimler Vans USA, LLC
Part affected	Structure:body
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

In some Mercedes-Benz Sprinter vans, the connection between the propeller shaft bearing and the crossmember underneath the vehicle may loosen over time.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a dealer, or call Daimler Vans USA customer service at 1-877-762-8267, to have the crossmember inspected.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V874000. More in how recalls work.

Affected vehicles (2)

2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Structure Recalls Involving Roof Panels and Sprinter Fasteners · all 9 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
May 20, 2022Mercedes Sprinter Vans: Emergency Call System May Failhigh

All 41 Sprinter 4500 recalls

Official notice

Component: STRUCTURE:BODY
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
Safety risk: Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
Remedy: Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.