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Mercedes-Benz Sprinter driveshaft mount can loosen

NHTSA campaign 23V874000 · Reported 2023-12-21 · Daimler Vans USA, LLC

high How serious is it? About this label

Serious — loss of control raises crash risk and a damaged fuel tank could cause a fire, so get it inspected as soon as possible; the notice does not tell owners to stop driving.

What's wrong, in plain English

On certain 2020 Sprinter vans, the connection between the driveshaft bearing and the crossmember that holds it can work loose. The driveshaft is the spinning bar under the van that sends power to the rear wheels. If that mount loosens, the van can become harder to control. In a crash, the loose driveshaft could also hit and puncture the fuel tank, letting fuel leak out and raising the chance of a fire.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included. 2. Call your Mercedes-Benz Sprinter dealer or Daimler Vans USA at 1-877-762-8267 (recall VS3QUERTR) to book an appointment. 3. Have the dealer inspect and, if needed, replace the crossmember — the repair is free.

Affected vehicles (2)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE:BODY
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
Safety risk
Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
Remedy
Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.