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Mercedes-Benz Sprinter Instrument Cluster Too Bright
high How serious is it? About this label
A display that is too bright can make it hard for the driver to see important safety information, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V930000 |
|---|---|
| Reported to NHTSA | Dec 13, 2024 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Electrical System: Instrument Cluster/panel |
| Vehicles covered | 4 model/year combinations, model years 2019–2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On certain Mercedes-Benz Sprinter vans, the brightness of the instrument cluster display is not adjustable the way it should be. In some lighting conditions, this can cause the display to appear too bright to the driver. A display that is too bright can make it difficult for the driver to see important safety information shown on the instrument cluster while driving.
What you should do
2. Contact Mercedes-Benz (DVUSA) customer service at 1-877-762-8267.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V930000. More in how recalls work.
Affected vehicles (4)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter 4500 recalls
- Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
- Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
- May 20, 2022Mercedes Sprinter Vans: Emergency Call System May Failhigh
Official notice
- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
- Safety risk
- A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.