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Mercedes-Benz Sprinter dashboard display may stay too bright

NHTSA campaign 24V930000 · Reported 2024-12-13 · Daimler Vans USA, LLC

medium How serious is it? About this label

This is a moderate problem because a display you cannot read clearly raises the chance of a crash, but there is no instruction to stop driving the van.

What's wrong, in plain English

Daimler Vans is recalling certain 2019-2022 Mercedes-Benz Sprinter vans. The lit display behind the steering wheel, the one showing your speed, gauges and warning lights, may not dim when you adjust it, so in some lighting it stays too bright. A glaring display can make it hard to read safety information while you drive. The vans also fail a federal rule for controls and displays. Dealers will fix it with a free software update.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is part of recall VS3BELKOM.
2. Contact a Mercedes-Benz Sprinter dealer, or Daimler Vans customer service at 1-877-762-8267, to book the software update.
3. Have the instrument cluster software updated; it costs you nothing.

Affected vehicles (4)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Safety risk
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.