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Mercedes-Benz Sprinter Instrument Cluster May Go Blank

NHTSA campaign 23V204000 · Reported Mar 24, 2023 · Daimler Vans USA, LLC

medium How serious is it? About this label

A blank instrument panel that hides your speed and warning lights increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V204000
Reported to NHTSA	Mar 24, 2023
Manufacturer	Daimler Vans USA, LLC
Part affected	Electrical System: Instrument Cluster/panel
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On these vehicles, the instrument cluster may fail to show any information when the vehicle is started. This means the panel can go completely blank, so the driver cannot see important details like the vehicle's speed, the fuel gauge, warning messages, or warning lights. To fix this, dealers will update the software in the instrument cluster on affected vehicles, at no charge to the owner.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Mercedes-Benz Sprinter dealer to schedule the free software update. DVUSA's customer service number is 1-877-762-8267.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V204000. More in how recalls work.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
May 20, 2022Mercedes Sprinter Vans: Emergency Call System May Failhigh

All 41 Sprinter 4500 recalls

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Safety risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.