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Mercedes-Benz Sprinter dashboard display may go completely blank

NHTSA campaign 23V204000 · Reported 2023-03-24 · Daimler Vans USA, LLC

medium How serious is it? About this label

Serious but not urgent enough to stop driving — the notice does not tell you to park the van, though driving with no speedometer or warning lights raises your crash risk, so get it done soon.

What's wrong, in plain English

When you start the van, the display behind the steering wheel — the one with the speedometer, fuel gauge and warning lights — may come up completely blank. The problem is in the software that runs that display. With a blank panel you cannot see how fast you are going, how much fuel is left, or any warning message the van is trying to show you. A dealer reloads the instrument display software, and the repair costs you nothing.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Call a Mercedes-Benz Sprinter dealer, or Daimler Vans USA customer service at 1-877-762-8267, and ask for recall VS3KOMBAUS.
3. Schedule the software update — the repair is free.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz EQB battery fires and AMG wiring shorts: what owners face · all 22 Mercedes-Benz recalls in this area

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Safety risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.