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Mercedes-Benz Sprinter frames may be missing reinforcement fasteners

NHTSA campaign 23V875000 · Reported 2023-12-21 · Daimler Vans USA, LLC

high How serious is it? About this label

This is serious because it affects both how steady the van is and how well the back seat holds during a crash; the notice does not order owners to park the van, but schedule the inspection promptly, especially if you carry passengers in the third row.

What's wrong, in plain English

Some 2019-2021 Mercedes-Benz and Freightliner Sprinter vans left the factory without reinforcement fasteners in the long frame rails that run the length of the van. Those fasteners help hold the structure together and also help anchor the third-row seat. Without them the van is less stable on the road, and in a crash the third-row seat mounts can pull loose and hurt whoever is sitting there. A dealer inspects and repairs the frame for free.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van falls under recall VS3ROHRAH.
2. Contact your Sprinter dealer or Daimler Vans USA at 1-877-762-8267 to book the inspection.
3. Let the dealer inspect and repair the frame members — parts and labor are free.

Affected vehicles (4)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE:CRITICAL FASTENERS
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Safety risk
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.