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Mercedes Sprinter Frame May Be Missing Fasteners

NHTSA campaign 23V875000 · Reported Dec 21, 2023 · Daimler Vans USA, LLC

high How serious is it? About this label

Reduced frame stability increases the risk of a crash, and the third-row seat mountings can fail and increase the risk of injury during a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V875000
Reported to NHTSA	Dec 21, 2023
Manufacturer	Daimler Vans USA, LLC
Part affected	Structure:critical Fasteners
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans is recalling certain 2019-2021 Mercedes-Benz and Freightliner Sprinter vans because the longitudinal frame members that run the length of the vehicle may be missing reinforcement fasteners. Without these fasteners in place, the frame is less stable and the mounting for the third-row seats is less secure. Dealers will inspect the frame members and install any missing fasteners as needed, at no cost to owners.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Sprinter is included. 2. Contact a dealer, or call Daimler Vans USA customer service at 1-877-762-8267. 3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V875000. More in how recalls work.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Structure Recalls Involving Roof Panels and Sprinter Fasteners · all 9 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
May 20, 2022Mercedes Sprinter Vans: Emergency Call System May Failhigh

All 41 Sprinter 4500 recalls

Official notice

Component: STRUCTURE:CRITICAL FASTENERS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Safety risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.