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Mercedes-Benz Sprinter Parking Pawl May Fail To Engage

NHTSA campaign 22V796000 · Reported Oct 21, 2022 · Daimler Vans USA, LLC

high How serious is it? About this label

A parking pawl that doesn't engage can let the vehicle roll away on its own, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	22V796000
Reported to NHTSA	Oct 21, 2022
Manufacturer	Daimler Vans USA, LLC
Part affected	Power Train:automatic Transmission:internal:park Pawl
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans is recalling certain 2019-2022 Mercedes-Benz and Freightliner Sprinter vans with a manual parking brake and 7-speed automatic transmission. A part called the guide bushing inside the parking pawl can fatigue over time. If it does, the parking pawl may not engage as it should, which means the vehicle may not stay in place while parked. Dealers will update several control unit software programs to fix this at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Sprinter is included. 2. Contact a dealer, or call Daimler Vans USA customer service at 1-877-762-8267. 3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V796000. More in how recalls work.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Power Train Recalls Involving Rollaway and Lost Drive · all 5 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
May 20, 2022Mercedes Sprinter Vans: Emergency Call System May Failhigh

All 41 Sprinter 4500 recalls

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Safety risk: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.