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Sprinter vans may roll away after shifting into Park

NHTSA campaign 22V796000 · Reported 2022-10-21 · Daimler Vans USA, LLC

high How serious is it? About this label

Serious: the van is not listed as park-it or park-outside, but a vehicle that rolls away on its own can cause a crash, so always set the parking brake firmly and get the free fix promptly.

What's wrong, in plain English

Certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vans with a manual parking brake and the 7-speed automatic transmission have a part that can wear out. A small guide bushing on the parking pawl, the piece inside the transmission that locks the wheels when you shift into Park, can fatigue. When that happens, Park may not actually hold the van, and it can roll away on its own after you park it, which increases the risk of a crash.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Sprinter is included.
2. Contact your Sprinter dealer, or Daimler Vans USA customer service at 1-877-762-8267.
3. Have the dealer install the updated control unit software, free of charge.

Affected vehicles (4)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Safety risk
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.