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Mercedes Sprinter airbags may never have been switched on

NHTSA campaign 19V695000 · Reported 2019-10-02 · Daimler Vans USA, LLC

high How serious is it? About this label

Serious — you could be riding with airbags that will not work, though the notice does not tell owners to stop driving.

What's wrong, in plain English

The airbag system in these vans may not have been activated after the van was built. If it was left switched off, the airbags simply will not go off in a crash, and the van does not meet the federal rule for crash protection. Nothing about the way the van drives or looks will tell you whether yours is affected. A dealer will check whether the airbag system is active and turn it on if it is not, at no cost.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is on the list. 2. Call Daimler Vans USA at 1-877-762-8267 or your dealer and ask about recall VS3AIRIGEL. 3. Have the free inspection done — the repair has been available since February 2020.

Affected vehicles (5)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Safety risk
An inactive airbag system can increase the risk of injury in the event of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.