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Mercedes-Benz Sprinter Vans May Have Inactive Airbags
high How serious is it? About this label
If the airbags were never activated, they may not deploy in a crash, which can increase the risk of injury to occupants. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 19V695000 |
|---|---|
| Reported to NHTSA | Oct 2, 2019 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | AIR Bags: AIR Bag/restraint Control Module |
| Vehicles covered | 5 model/year combinations, model years 2018–2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On some Mercedes-Benz and Freightliner Sprinter vans, the airbag system may never have been turned on after the vehicle was built. Because the system was not activated, the airbags may not work as intended. This means the vehicle does not meet the federal safety standard for occupant crash protection.
What you should do
2. Contact DVUSA customer service at 1-877-762-8267 or your dealer, who will inspect the airbag system.
3. The inspection and any correction are free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V695000. More in how recalls work.
Affected vehicles (5)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Air Bag Recalls Involve Status Displays and Deployment Problems · all 5 Mercedes-Benz recalls in this area
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- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
- Safety risk
- An inactive airbag system can increase the risk of injury in the event of a crash.
- Remedy
- DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.