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Mercedes-Benz Sprinter front seats may shift in a crash

NHTSA campaign 19V800000 · Reported 2019-11-06 · Daimler Vans USA, LLC

medium How serious is it? About this label

The notice does not tell owners to stop driving, and the seat is only a problem during a crash — but a seat that shifts in a collision means a greater chance of injury, so get it fixed.

What's wrong, in plain English

The front seats in these Sprinter vans have a height adjuster — the part that raises and lowers the seat. On some vans, a weld holding that part together wasn't done properly, so it may be weaker than it should be. If the van is in a crash, that weak weld could break and let the seat cushion slide forward out of position. Your dealer will replace the tilt adjuster on both front seats at no cost to you.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Call a Mercedes-Benz Sprinter or Freightliner dealer, or Daimler Vans USA at 1-877-762-8267, and mention recall VS3SITZVER.
3. Schedule the seat adjuster replacement — the repair is free.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz seat recalls: switches, limiters and headrests that matter in crashes · all 5 Mercedes-Benz recalls in this area

Official notice

Component: SEATS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.
Safety risk: In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.
Remedy: DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SITZVER.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.