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Mercedes-Benz Sprinter Front Seat Weld Can Break

NHTSA campaign 19V800000 · Reported Nov 6, 2019 · Daimler Vans USA, LLC

high How serious is it? About this label

If the vehicle is in a crash, a broken weld could let the seat shift forward and increase the risk of injury to the occupant. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V800000
Reported to NHTSA	Nov 6, 2019
Manufacturer	Daimler Vans USA, LLC
Part affected	Seats
Vehicles covered	2 model/year combinations, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

The front seats have a weld on the part that lets you adjust the seat height. On some vans, that weld may not have been made strong enough. If the vehicle is in a crash, the weak weld could break and let the seat cushion shift forward. When a seat cushion shifts out of place during a crash, it raises the chance that the person sitting in it will be injured.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact a dealer, or call Daimler Vans customer service at 1-877-762-8267.
3. The repair (replacing the front seat tilt adjuster) is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V800000. More in how recalls work.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Seat Recalls Involve Passenger Position, Switches and Headrests · all 5 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: SEATS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.
Safety risk: In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.
Remedy: DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SITZVER.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.