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Toyota Corolla and Avalon airbags may not deploy in crash

NHTSA campaign 20V024000 · Reported 2020-01-17 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

Serious — the car drives and brakes normally and Toyota has not told owners to stop driving, but if you crash before the repair, the airbags and belt pretensioners may not protect you.

What's wrong, in plain English

The computer that decides when to fire the airbags can malfunction during certain crashes. If that happens, the airbags may not inflate, and the seat belt pretensioners — the parts that pull your belt tight in a collision — may not work either. You would have no way of knowing until you were actually in an accident. A dealer will inspect the computer and, if needed, add a noise filter to the wiring connected to it.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered.
2. Call your Toyota dealer or Toyota customer service at 1-888-270-9371 (recalls 20TB03, 20TA03, 20TA05) to book the inspection.
3. The inspection and any parts installed are free.

Affected vehicles (4)

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
Safety risk
In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
Remedy
Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.