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Ram ProMaster Shifter Cable May Cause Unintended Movement

NHTSA campaign 20V036000 · Reported Jan 23, 2020 · Chrysler (FCA US LLC)

high How serious is it? About this label

Because the driver may not know what gear the vehicle is actually in, unintended vehicle movement can occur, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V036000
Reported to NHTSA	Jan 23, 2020
Manufacturer	Chrysler (FCA US LLC)
Part affected	Power Train:automatic Transmission:lever And Linkage:column Shift
Vehicles covered	2 model/year combinations, model years 2018–2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

In some Ram ProMaster vans with 3.6L engines, the cable that connects the transmission shifter to the transmission can separate and come loose. When that happens, the vehicle may not shift into the gear the driver is trying to select, and the gear shown on the shift lever may not match the gear the transmission is actually in. This means the driver could think the vehicle is in one gear when it's actually in a different one.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm it's included.
2. Contact a Ram dealer, or call Ram Trucks customer service at 1-866-726-4636.
3. The repair - replacing the transmission shift cable - is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V036000. More in how recalls work.

Affected vehicles (2)

2018 RAM Promaster
2019 RAM Promaster

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram Power Train Recalls: Transmission Leaks, Rollaway and Power Loss · all 13 RAM recalls in this area

Other RAM Promaster recalls

Sep 29, 2026Ram ProMaster Vans Risk Losing Power Steeringhigh
Dec 17, 2025Wheelchair Restraints in Various Vehicles May Not Lockhigh
Oct 23, 2025Ram ProMaster Radiator Fan Circuit May Overheathigh
Oct 6, 2025Ram ProMaster Electric Vehicles Can Lose Drive Powerhigh
Aug 26, 2025Ram ProMaster, Dodge Journey backup camera may failmedium
May 21, 2025Ram ProMaster Rearview Camera May Not Displayhigh

All 26 Promaster recalls

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Summary: Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Safety risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.