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Ram ProMaster shifter cable may come loose from transmission

NHTSA campaign 20V036000 · Reported 2020-01-23 · Chrysler (FCA US LLC)

high How serious is it? About this label

Serious, because the van can move on its own when you believe it is parked; the notice does not tell you to stop driving, but treat it as urgent.

What's wrong, in plain English

The cable that connects your gear shifter to the transmission can come apart. When that happens, moving the shift lever no longer changes gears, and the letter shown on the dash may not match the gear the van is actually in. You could think it is in Park when it is not, and the van could roll away or move when you don't expect it. A dealer will install a new shift cable.

What you should do

1. Confirm your VIN at nhtsa.gov/recalls to see if your ProMaster is affected.
2. Contact your Ram dealer or Ram Trucks at 1-866-726-4636 (recall W00) to schedule the work.
3. Have the transmission shift cable replaced at no cost.

Affected vehicles (2)

2018 RAM Promaster
2019 RAM Promaster

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram transmission, park and driveline recalls: what owners need to know · all 13 RAM recalls in this area

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Summary: Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Safety risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.