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Mercedes-Benz Sprinter Steering Bearing Screws May Loosen

NHTSA campaign 20V109000 · Reported Feb 25, 2020 · Daimler Vans USA, LLC

high How serious is it? About this label

If the steering bearing screws come loose, the driver may have a harder time steering, which the notice says increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V109000
Reported to NHTSA	Feb 25, 2020
Manufacturer	Daimler Vans USA, LLC
Part affected	Steering
Vehicles covered	2 model/year combinations, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

The screws that hold the steering shaft's bearing in place may not have been tightened properly. This could let the screws loosen and detach. If the screws detach, the driver may find it more difficult to steer the vehicle, which increases the risk of a crash. Dealers will replace the steering bearing screws and tighten them correctly, and this repair will be done at no cost to the owner.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact a Mercedes-Benz/Freightliner Sprinter dealer or DVUSA customer service at 1-877-762-8267 to schedule the repair.
3. The repair — replacing and properly tightening the steering bearing screws — is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V109000. More in how recalls work.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Steering Recalls Cover Loose Connections and Lost Assist · all 8 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: STEERING
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.
Safety risk: If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.