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Mercedes-Benz Sprinter Steering Shaft Screws May Come Loose

NHTSA campaign 20V109000 · Reported 2020-02-25 · Daimler Vans USA, LLC

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Difficulty steering can lead to a crash, so while the notice does not tell owners to stop driving, this is a repair worth scheduling right away.

What's wrong, in plain English

The steering shaft that runs from your steering wheel down to the steering gear is held by a support bearing partway along. On these vans, the screws holding that support may not have been tightened enough at the factory, so they can work loose and fall out. If that happens, the van can become hard to steer. The dealer will fit new screws and tighten them properly. The recall repair started April 13, 2020.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm recall 20V109000 applies to your van.
2. Contact your Sprinter dealer or DVUSA customer service at 1-877-762-8267 (recall number VS3SCHLENK).
3. Have the dealer replace and properly tighten the steering spindle bearing screws — the repair is free.

Affected vehicles (2)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STEERING
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.
Safety risk
If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.