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Mercedes-Benz Sprinter vans missing steering column cover

NHTSA campaign 20V110000 · Reported 2020-02-25 · Daimler Vans USA, LLC

high How serious is it? About this label

Serious, because anything that affects steering raises the chance of a crash; the notice does not tell owners to stop driving, but this should be fixed as soon as a dealer can take the vehicle.

What's wrong, in plain English

On some 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vans, the plastic cover that closes off the steering column was never installed at the factory. That leaves the steering column area open. If a small loose item — a nut, a screw, or similar hardware — falls into that opening, it can get into the steering parts and interfere with how the steering works. Mercedes-Benz and Freightliner Sprinter dealers will replace the steering column with one that has the cover, at no cost.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Call your Mercedes-Benz or Freightliner Sprinter dealer, or DVUSA at 1-877-762-8267 (recall VS3VERKLE), to book the repair.
3. Have the steering column replaced — the repair is free.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Mercedes-Benz steering recalls keep hitting Sprinter vans? · all 8 Mercedes-Benz recalls in this area

Official notice

Component: STEERING:COLUMN
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
Safety risk: If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERKLE.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.