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Mercedes-Benz Sprinter Missing Steering Column Cover

NHTSA campaign 20V110000 · Reported Feb 25, 2020 · Daimler Vans USA, LLC

high How serious is it? About this label

If small parts get into the exposed steering column area, steering operation could be affected, which the notice says increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V110000
Reported to NHTSA	Feb 25, 2020
Manufacturer	Daimler Vans USA, LLC
Part affected	Steering:column
Vehicles covered	2 model/year combinations, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

The cover for the steering column casing may not have been installed on these vans, leaving the steering column area exposed. If small parts, such as nuts or screws, get into this exposed area, they could affect how the steering works. This raises the risk of a crash. Dealers will replace the steering column with one that includes the cover, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact a Mercedes-Benz/Freightliner Sprinter dealer or DVUSA customer service at 1-877-762-8267 to schedule the repair.
3. The replacement steering column with cover is installed free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V110000. More in how recalls work.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Steering Recalls Cover Loose Connections and Lost Assist · all 8 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: STEERING:COLUMN
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
Safety risk: If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERKLE.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.