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Mercedes-Benz Sprinter Winter Tires May Be Installed Wrong

NHTSA campaign 20V157000 · Reported Mar 18, 2020 · Daimler Vans USA, LLC

high How serious is it? About this label

Reduced traction from incorrectly mounted tires can lead to a loss of vehicle control, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V157000
Reported to NHTSA	Mar 18, 2020
Manufacturer	Daimler Vans USA, LLC
Part affected	Tires
Vehicles covered	2 model/year combinations, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Daimler Vans USA is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vans that came equipped with winter tires. The tires may not have been installed the correct way, which could reduce how well they grip the road in wet or snowy conditions. Because the tires may be mounted incorrectly, they might not perform the way they are supposed to when the weather turns wet or snowy.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact a Mercedes-Benz or Freightliner Sprinter dealer, or call DVUSA customer service at 1-877-762-8267, to have your tires checked.
3. Any needed correction or tire replacement is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V157000. More in how recalls work.

Affected vehicles (2)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Tire Recalls Cover Mounting Errors, Labels, and Sidewall Damage · all 3 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: TIRES
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.
Safety risk: A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LAUFRI.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.