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Mercedes-Benz Sprinter winter tires may be mounted backwards

NHTSA campaign 20V157000 · Reported 2020-03-18 · Daimler Vans USA, LLC

medium How serious is it? About this label

This is a moderate concern that mainly shows up in wet or snowy weather, and the notice does not tell owners to stop driving, so you can keep driving while taking extra care in bad conditions.

What's wrong, in plain English

Some 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vans were fitted with winter tires that may have been put on facing the wrong way. Winter tires have a tread pattern made to turn in one direction only. Mounted backwards, they cannot clear away water and snow the way they should, so the van can have less grip on wet or snowy roads. A dealer will check which way each tire faces and turn or replace them.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Call a Mercedes-Benz or Freightliner Sprinter dealer, or Daimler Vans USA at 1-877-762-8267 (recall VS3LAUFRI), to book an inspection.
3. Have the tires turned around or replaced — the inspection and any tire replacement are free.

Affected vehicles (2)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
TIRES
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.
Safety risk
A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LAUFRI.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.