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Ford Transit and Ram Promaster van seat belts may not secure
high How serious is it? About this label
An occupant who is not properly held by the seat belt has a higher risk of injury in a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 20V250000 |
|---|---|
| Reported to NHTSA | May 5, 2020 |
| Manufacturer | National Van Builders, Inc. |
| Part affected | Seat Belts:front:retractor |
| Vehicles covered | 2 model/year combinations, model years 2019–2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
National Van Builders is recalling certain vans built on Ford Transit and Ram Promaster models that were fitted with Freedman foldaway seats. The seat belt retractor, the part that lets the belt pull out and reel back in, may not have been set up correctly. Because of that, the seat belt may not properly secure the person wearing it, and the belts do not meet the federal safety standard for seat belt assemblies. Dealers will replace the retractors free of charge.
What you should do
2. Contact Freedman customer service at 1-800-443-4540 or National Van Builders at 1-800-527-7477 to arrange the work.
3. Have the dealer replace the seat belt retractors — the repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V250000. More in how recalls work.
Affected vehicles (2)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
RAM — official RAM recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Ford Seat Belt Recalls Involving Anchors, Retractors, and Buckles · all 18 Ford recalls in this area
- Ram Seat Belt Recalls: Retractors, Rear Anchors and Warning Reminders · all 6 RAM recalls in this area
Other RAM Promaster recalls
- Sep 29, 2026Ram ProMaster Vans Risk Losing Power Steeringhigh
- Dec 17, 2025Wheelchair Restraints in Various Vehicles May Not Lockhigh
- Oct 23, 2025Ram ProMaster Radiator Fan Circuit May Overheathigh
- Oct 6, 2025Ram ProMaster Electric Vehicles Can Lose Drive Powerhigh
- Aug 26, 2025Ram ProMaster, Dodge Journey backup camera may failmedium
- May 21, 2025Ram ProMaster Rearview Camera May Not Displayhigh
Official notice
- Component
- SEAT BELTS:FRONT:RETRACTOR
- Summary
- National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
- Safety risk
- An unsecured occupant has an increased risk of injury in the event of a crash.
- Remedy
- National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.