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Audi A6 and A7 passenger airbag may deploy improperly

NHTSA campaign 20V274000 · Reported May 13, 2020 · Volkswagen Group of America, Inc.

high How serious is it? About this label

In a crash, the passenger airbag may not deploy and inflate properly, and small plastic parts may enter the cabin, increasing the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V274000
Reported to NHTSA	May 13, 2020
Manufacturer	Volkswagen Group of America, Inc.
Part affected	AIR Bags:frontal:passenger Side:inflator Module
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

In these Audi vehicles, the passenger front airbag may not come through the instrument panel the way it is designed to. The dashboard has a seam that is meant to split open so the airbag can push through and inflate in a crash. On the recalled cars, that may not happen properly. The notice also says small plastic pieces could end up inside the passenger compartment. Dealers are replacing the entire instrument panel to fix it.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Audi is affected. 2. Contact an Audi dealer to arrange the repair, or call Audi customer service at 1-800-822-2834 (recall number 70H6). 3. Dealers replace the instrument panel free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V274000. More in how recalls work.

Affected vehicles (2)

2020 Audi A6
2020 Audi A7

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi Air Bag Recalls Involve Passenger Detection and Deployment Problems · all 14 Audi recalls in this area

Other Audi A6 recalls

Mar 4, 2026Audi A6, A7, Q8 Lane Departure Warning May Deactivatemedium
Dec 19, 2025Audi rearview camera may fail to show imagemedium
Mar 31, 2025Audi Models: Instrument Panel Display May Failmedium
Aug 25, 2023Audi A6, A7, S7 Wrong Brake Fluid Cap Riskhigh
Nov 21, 2022Audi Liquid Spill Can Cut Engine Powerhigh
Oct 5, 2022Audi backup camera screen may go blank in reversemedium

All 16 A6 recalls

Official notice

Component: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Audi A6, A6 Allroad and A7 vehicles. The passenger air bag may not properly deploy through the instrument panel tear seam.
Safety risk: In the event of a crash, the passenger air bag may not properly deploy and inflate, and small plastic parts may enter the cabin, increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will replace the instrument panels, free of charge. The recall began June 24, 2020. Owners may contact Audi customer service at 1-800-822-2834. Volkswagen's number for this recall is 70H6.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.