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Ram ProMaster paratransit shifter cable may separate from transmission

NHTSA campaign 20V582000 · Reported 2020-10-15 · Prime-Time Specialty Vehicles

high How serious is it? About this label

Not knowing what gear the vehicle is really in can lead to unexpected movement and a crash, so have it repaired promptly, though the notice does not tell owners to stop driving.

What's wrong, in plain English

On certain 2014-2019 Prime-Time paratransit vehicles with 3.6L engines, the cable that connects the gear shifter to the transmission can come apart. When that happens, the transmission does not go into the gear you selected, and the shift lever can show one gear while the vehicle is actually in another. You might think you are in park when you are not, and the vehicle could move when you do not expect it to.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included in campaign 20V582000 (Prime-Time calls it W00).
2. Contact Prime-Time customer service at 1-574-293-9191, or your Ram dealer, to arrange the repair.
3. Take the vehicle to a Ram dealer for the fix, which is done free of charge.

Affected vehicles (2)

2018 RAM Promaster
2019 RAM Promaster

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram transmission, park and driveline recalls: what owners need to know · all 13 RAM recalls in this area

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Summary: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Safety risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.