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Ram ProMaster Paratransit Shifter Cable Separation

NHTSA campaign 20V582000 · Reported Oct 15, 2020 · Prime-Time Specialty Vehicles

high How serious is it? About this label

Not knowing the vehicle's actual gear can lead to unintended vehicle movement, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V582000
Reported to NHTSA	Oct 15, 2020
Manufacturer	Prime-Time Specialty Vehicles
Part affected	Power Train:automatic Transmission:lever And Linkage:column Shift
Vehicles covered	2 model/year combinations, model years 2018–2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On some Ram ProMaster Paratransit vehicles with a 3.6L engine, the transmission shifter cable can separate and disconnect from the transmission. When this happens, the vehicle may not shift the way the driver intends, and the gear shown on the shift lever may not match the gear the transmission is actually in. Because of this mismatch, the driver may not be aware of what gear the vehicle is actually in.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Take your vehicle to a Ram dealer for the needed repair; you can also contact Prime-Time customer service at 1-574-293-9191 (recall W00).
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V582000. More in how recalls work.

Affected vehicles (2)

2018 RAM Promaster
2019 RAM Promaster

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram Power Train Recalls: Transmission Leaks, Rollaway and Power Loss · all 13 RAM recalls in this area

Other RAM Promaster recalls

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May 21, 2025Ram ProMaster Rearview Camera May Not Displayhigh

All 26 Promaster recalls

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Summary: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Safety risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.