Home › Ford › Transit Connect › 20V636000

Ford Transit Connect Software Delays Engine Cooling Response

NHTSA campaign 20V636000 · Reported Oct 15, 2020 · Ford Motor Company

critical How serious is it? About this label

If the engine overheats, it can cause engine damage and increase the risk of a fire. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V636000
Reported to NHTSA	Oct 15, 2020
Manufacturer	Ford Motor Company
Part affected	Engine And Engine Cooling:cooling System
Vehicles covered	2 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Your vehicle's engine computer has cooling settings that were set too high. Normally, if the engine starts losing coolant, the computer is supposed to switch to a protective mode that helps prevent overheating. Because these settings are off, that protective mode may not turn on soon enough. This delay means the engine could run hotter than it should before any protection kicks in, which can lead to the engine overheating.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact a Ford dealer to schedule the software update, or call Ford customer service at 1-866-436-7332.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V636000. More in how recalls work.

Affected vehicles (2)

2019 Ford Transit Connect
2020 Ford Transit Connect

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Engine and Cooling Recalls Involve Leaks and Power Loss · all 14 Ford recalls in this area

Other Ford Transit Connect recalls

Sep 4, 2025Ford Rearview Camera May Show Distorted Imagemedium
Jun 27, 2025Ford and Lincoln rearview cameras may show blank imagemedium
Mar 28, 2025Ford Transit Connect Engine Overheating, Fire Riskcritical
Apr 26, 2024Ford Transit Connect Roof Panel May Detachhigh
Jun 10, 2022Ford Edge, Escape, Transit Connect: Shifter Cable Issuehigh
Mar 25, 2022Ford Transit Connect Windshield Adhesion Problemhigh

All 12 Transit Connect recalls

Official notice

Component: ENGINE AND ENGINE COOLING:COOLING SYSTEM
Summary: Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles equipped with 2.5L engines. The powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine. This may delay the fail-safe cooling strategy in the event of coolant loss and result in engine overheating.
Safety risk: If the engine overheats, it can result in engine damage and increase the risk of a fire.
Remedy: Ford will notify owners, and dealers will update the PCM software, free of charge. The recall began November 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S60.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.