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Ford Transit Connect Windshield May Detach in Crash

NHTSA campaign 22V192000 · Reported 2022-03-25 · Ford Motor Company

medium How serious is it? About this label

The problem only shows up in a crash, and Ford has not told owners to stop driving, but the van gives you less protection in a wreck until it is inspected.

What's wrong, in plain English

The front windshield on these vans may not have been glued to the body properly when it was built. Windshields are bonded to the frame with adhesive, so a weak bond is not something you can see or feel while driving. Ford says that in a crash the windshield could come off the vehicle, which raises the chance of injury. A dealer will inspect the windshield and, if needed, take it out and put it back in correctly, free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Transit Connect is in campaign 22V192000.
2. Book the windshield inspection with a Ford dealer, or call Ford customer service at 1-866-436-7332 (Ford's recall number is 22S20).
3. Any needed removal and reinstallation of the windshield is done free of charge.

Affected vehicles (1)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
VISIBILITY:WINDSHIELD
Summary
Ford Motor Company (Ford) is recalling certain 2016 and 2020 Transit Connect vehicles. The front windshield may have been manufactured with inadequate adhesion to the vehicle body structure.
Safety risk
During a crash, the windshield may detach from the vehicle, increasing the risk of injury.
Remedy
Dealers will inspect the windshield and, if necessary, remove and reinstall the windshield, free of charge. Owner notification letters were mailed on May 11, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S20.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.