Home › Ford › Transit Connect › 24V294000
Ford Transit Connect Roof Panel May Detach
high How serious is it? About this label
A roof panel detaching while driving is a serious road hazard that raises the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V294000 |
|---|---|
| Reported to NHTSA | Apr 26, 2024 |
| Manufacturer | Ford Motor Company |
| Part affected | Visibility:fixed Panaramic Roof/sky Light Assembly |
| Vehicles covered | 2 model/year combinations, model years 2018–2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Ford is recalling certain 2017-2019 Transit Connect vehicles because the panoramic roof panel may not be properly bonded to the vehicle body. An improper bond like this can allow the roof panel to come loose and detach from the vehicle while it is being driven. A panel that detaches on the road can create a hazard for the vehicle and for others nearby, and it raises the chance of a crash occurring.
What you should do
2. Contact Ford customer service at 1-866-436-7332 or your dealer to schedule the repair.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V294000. More in how recalls work.
Affected vehicles (2)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Visibility Recalls Cover Windshields, Wipers, Windows and Roof Glass · all 17 Ford recalls in this area
Other Ford Transit Connect recalls
- Sep 4, 2025Ford Rearview Camera May Show Distorted Imagemedium
- Jun 27, 2025Ford and Lincoln rearview cameras may show blank imagemedium
- Mar 28, 2025Ford Transit Connect Engine Overheating, Fire Riskcritical
- Jun 10, 2022Ford Edge, Escape, Transit Connect: Shifter Cable Issuehigh
- Mar 25, 2022Ford Transit Connect Windshield Adhesion Problemhigh
- Jul 30, 2021Ford Transit Connect Seat Belt May Unlock Earlyhigh
Official notice
- Component
- VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY
- Summary
- Ford Motor Company (Ford) is recalling certain 2017-2019 Transit Connect vehicles. An improper bond may exist between the panoramic roof and the vehicle body, which can result in the panel detaching from the vehicle.
- Safety risk
- A roof panel that detaches while driving can create a road hazard and increase the risk of a crash.
- Remedy
- Dealers will remove, clean, and reinstall the panoramic roof panel, free of charge. Owner notification letters were mailed June 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S29.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.