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Ford Transit Connect panoramic roof panel may detach

NHTSA campaign 24V294000 · Reported 2024-04-26 · Ford Motor Company

high How serious is it? About this label

Serious — a panel can let go without warning at highway speed; Ford has not issued a stop-driving order, but get the van in quickly and be aware the roof could detach before it is repaired.

What's wrong, in plain English

The large fixed panoramic roof panel may not have been bonded to the body properly when the van was built. A weak bond means the panel can work loose and come off while you are driving. A roof panel that separates at speed lands in the road, which is a hazard for you and for anyone driving behind you, and can lead to a crash. The dealer will remove the panel, clean the surfaces, and reinstall it correctly, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is covered. 2. Contact your Ford dealer, or Ford customer service at 1-866-436-7332, and reference recall 24S29. 3. Schedule the roof reinstallation — it costs you nothing.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY
Summary
Ford Motor Company (Ford) is recalling certain 2017-2019 Transit Connect vehicles. An improper bond may exist between the panoramic roof and the vehicle body, which can result in the panel detaching from the vehicle.
Safety risk
A roof panel that detaches while driving can create a road hazard and increase the risk of a crash.
Remedy
Dealers will remove, clean, and reinstall the panoramic roof panel, free of charge. Owner notification letters were mailed June 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S29.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.