Home › Mercedes-Benz › Sprinter 4500 › 21V235000
Mercedes-Benz Sprinter Instrument Display Too Bright
low How serious is it? About this label
A display that is too bright can hinder the driver's vision, which the notice says increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 21V235000 |
|---|---|
| Reported to NHTSA | Apr 5, 2021 |
| Manufacturer | Daimler Vans USA, LLC |
| Part affected | Electrical System: Instrument Cluster/panel |
| Vehicles covered | 4 model/year combinations, model years 2019–2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On some Sprinter vans, the multifunctional display in the instrument cluster cannot be adjusted and may appear too bright in certain lighting conditions. Because the brightness can't be turned down, the display can make it harder for the driver to see clearly while driving.
What you should do
2. Contact a dealer or Mercedes-Benz customer service at 1-877-762-8267 to schedule the repair.
3. The dealer will update the instrument cluster software, free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V235000. More in how recalls work.
Affected vehicles (4)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area
Other Mercedes-Benz Sprinter 4500 recalls
- Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
- Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
- Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
- Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
- Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
- Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh
Official notice
- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- Safety risk
- A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.