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Mercedes Sprinter dashboard display may be too bright

NHTSA campaign 21V235000 · Reported 2021-04-05 · Daimler Vans USA, LLC

medium How serious is it? About this label

Fairly minor compared with other recalls, and the notice does not tell owners to stop driving, but glare from the screen can make it harder to see and raise the chance of a crash.

What's wrong, in plain English

The information screen in the dashboard cluster may not dim the way it should, so in some lighting it stays far brighter than it ought to be. Because the brightness cannot be adjusted, the vehicle does not meet the federal rule about controls and displays. A screen that glares can make it harder to see the road, especially at night. A dealer will load updated software into the instrument cluster free of charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Sprinter is affected.
2. Call Daimler Vans USA customer service at 1-877-762-8267 or your dealer and mention recall VS3DISPKI to schedule the free software update.
3. Take extra care at night until the update is installed.

Affected vehicles (4)

2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz EQB battery fires and AMG wiring shorts: what owners face · all 22 Mercedes-Benz recalls in this area

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Safety risk: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.