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Mercedes-Benz Sprinter may lose power steering from leaking hose

NHTSA campaign 21V241000 · Reported 2021-04-06 · Daimler Vans USA, LLC

high How serious is it? About this label

This one is serious because the steering can go heavy without warning, so get the van in quickly and stop driving it if you see fluid leaking or the steering suddenly stiffens.

What's wrong, in plain English

A hose that carries fluid back from the power steering system may come loose and let the fluid leak out. Without that fluid, the steering can suddenly become very heavy while you are driving. The van still steers, but it takes far more muscle than you expect, and a sudden change like that can make you lose control. A dealer will install a screw-type clamp to hold the hose in place, at no cost.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your van is included. 2. Call Daimler Vans USA at 1-877-762-8267 (recall NV3LETULPX) or your dealer for an appointment. 3. Have the clamp installed — the repair is free.

Affected vehicles (5)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Safety risk
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.