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Mercedes-Benz Sprinter Steering Hoses May Leak Fluid

NHTSA campaign 21V241000 · Reported Apr 6, 2021 · Daimler Vans USA, LLC

high How serious is it? About this label

Losing power steering assist suddenly increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V241000
Reported to NHTSA	Apr 6, 2021
Manufacturer	Daimler Vans USA, LLC
Part affected	Steering:hydraulic Power Assist:hose, Piping, And Connections
Vehicles covered	5 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Mercedes-Benz and Freightliner Sprinter vans have a hydraulic power steering return line hose that may come loose and detach. If this happens, hydraulic fluid can leak out of the steering system. Losing this fluid can cause a sudden loss of power steering assist.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact DVUSA customer service at 1-877-762-8267 or your dealer to have a clamp installed.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V241000. More in how recalls work.

Affected vehicles (5)

2019 Mercedes-Benz Sprinter (VS30)
2019 Mercedes-Benz Sprinter 1500
2019 Mercedes-Benz Sprinter 4500
2020 Mercedes-Benz Sprinter 3500
2020 Mercedes-Benz Sprinter 4500

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Steering Recalls Cover Loose Connections and Lost Assist · all 8 Mercedes-Benz recalls in this area

Other Mercedes-Benz Sprinter 4500 recalls

Dec 13, 2024Mercedes-Benz Sprinter Instrument Cluster Too Brighthigh
Dec 21, 2023Mercedes-Benz Sprinter Driveshaft Connection May Loosencritical
Dec 21, 2023Mercedes Sprinter Partition Wall May Detachhigh
Dec 21, 2023Mercedes Sprinter Frame May Be Missing Fastenershigh
Mar 24, 2023Mercedes-Benz Sprinter Instrument Cluster May Go Blankmedium
Oct 21, 2022Mercedes-Benz Sprinter Parking Pawl May Fail To Engagehigh

All 41 Sprinter 4500 recalls

Official notice

Component: STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Safety risk: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.