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Ford Transit Connect Shifter Cable Bushing Failure
high How serious is it? About this label
Unexpected vehicle movement, or the vehicle rolling after it is put in Park, increases the risk of a crash or injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 21V376000 |
|---|---|
| Reported to NHTSA | May 24, 2021 |
| Manufacturer | Ford Motor Company |
| Part affected | Power Train:automatic Transmission:gear Position Indication (prndl) |
| Vehicles covered | 4 model/year combinations, model years 2018–2021 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On these vehicles, the bushing that connects the shifter cable to the transmission may wear out or come loose. If this happens, the vehicle may not shift into the gear the driver selects, and it could move in a direction the driver did not intend. The vehicle may also roll after the driver puts it in 'Park.' Dealers will replace the bushing and add a protective cap at no charge.
What you should do
2. Contact a Ford dealer to schedule the free repair. Ford's customer service number is 1-866-436-7332.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V376000. More in how recalls work.
Affected vehicles (4)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Powertrain Recalls Involving Fluid Leaks and Wheel Detachment · all 56 Ford recalls in this area
Other Ford Transit Connect recalls
- Sep 4, 2025Ford Rearview Camera May Show Distorted Imagemedium
- Jun 27, 2025Ford and Lincoln rearview cameras may show blank imagemedium
- Mar 28, 2025Ford Transit Connect Engine Overheating, Fire Riskcritical
- Apr 26, 2024Ford Transit Connect Roof Panel May Detachhigh
- Jun 10, 2022Ford Edge, Escape, Transit Connect: Shifter Cable Issuehigh
- Mar 25, 2022Ford Transit Connect Windshield Adhesion Problemhigh
Official notice
- Component
- POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
- Summary
- Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
- Safety risk
- A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
- Remedy
- Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.